Superchip wrote:Couldn't have put it better myself GraceK, the moronic lack of understanding displayed by most GP's and so-called DN's is apalling.
My GP leaves it all up to the nurse who trots out the usual lethal NHS advice so I listen and carry on regardless.just taking the script .I've tried to educate them but a smile and we know best expression is all I get.
One fine day they will wake up.
Superchip ... I was trained as a Med Sec in the early 70s, I loved my job and the NHS and have mainly worked in hospitals but over the past 20 years or so the world has changed and so has the NHS. Priorities have changed and not for the better. I don't think it's intentional, but the NHS is a machine, it runs in a certain way and despite it's 'Agenda for Change' logo, it seems to accept the change in technology but it doesn't seem prepared to accept the right kind of changes such as change of attitude towards patients.
I look at how doctors and nurses performed years ago and compare today's doctors and nurses - they rarely interact with patients, they check machines, check computers, check temperatures with machines - but they don't LOOK at the patient, never mind engage in conversation with them - they INTERACT with the computer not with the patient. In the early days I also interacted with patients as a Med Sec. We actually attended clinic with the consultant and took notes while the patient was examined behind a screen. When we typed a letter we knew WHO we were typing about. Today's nurses and doctors would have no idea about that part of a secretary's job but it made such a difference because the Med Sec also KNEW the patient and they weren't just an anonymous name on a letter they typed to a GP, which is the case today. It's so easy to become blase and careless when you don't actually ever get to meet the patient. It's easy to forget you're dealing with human beings. I get sick of hearing Med Secs complaining about patients who phone up to query something, asking for a change of appointment etc, as if they have no right to do so and are being bothersome. And for that reason I don't enjoy my job any more, I feel like a battery hen churning out letters all day long and I really miss the patient interaction.
Even if you're on the inside of the NHS it's really hard to change peoples attitudes because TIME AND MONEY are the main considerations these days. I'm not saying they aren't important, of course they are, but equally important is the PATIENT. Without patients no-one in the NHS would have a job - they should all remember that.