E-1error on Accuchek Mobile

[Spiker]

New meter out of the box (in storage 2.years), new cassette in date, expiry Dec 2014.

"Cassette defective" error trying to test. Any ideas? I lost my main meter and I am out of strips for the spare. That was my last cassette.

Anyone who says "plan ahead" will be sent to the NUNS!!!

 

[Bluetit1802]

Have you tried removing the cassette then re-inserting it?

 

[jazzsaxcat]

Yes, I've had one of these for several years and removal of cassette and re-inserting has always cured this for me.

 

[jack412]

I've got nothing @Spiker , I just wanted to show you my new avatar from a spammer http://www.diabetes.co.uk/forum/thr...p-of-food-in-early-stage-matt-traverso.64522/ see they are good for something

 

[Bluetit1802]

Jack, you have changed sex quickly.

 

[jack412]

Jack, you have changed sex quickly.

that's not me, that's the misses to be, I just need to send the airfare to c/o Russianwifescams'R'us

 

[Spiker]

Have you tried removing the cassette then re-inserting it?

Yes, I have even tried turning it off and on. ;-)

At Boots now waiting for new cassettes so I will try those.

 

[Spiker]

I've got nothing @Spiker , I just wanted to show you my new avatar from a spammer http://www.diabetes.co.uk/forum/thr...p-of-food-in-early-stage-matt-traverso.64522/ see they are good for something

If only all spam was that attractive Jack!

 

[smidge]

Hey Spiker,

Roche are usually brilliant when you ring them. It wouldn't help you with your immediate issue, but they will replace the faulty cassette, talk you through any troubleshooting, send you the control solution, send you a replacement meter if they think that's faulty (they even sent me a spare when I had a similar issue as they said you should always have a spare - I just felt an idiot for not having one already!) and send you a prepaid envelope for returning the potentially faulty meter. They sent all of this to me immediately and the parcel arrived the next morning.

Hope you got it sorted.

Smidge

 

[noblehead]

Agree with Smidge that the customer care-line at Roche is second to none.

 

[robert72]

I had the E1 error a lot when I first had the mobile. Eventually it got so bad that I rang Roche. They suggested that I clean the lens with a dry cotton bud which seemed to cure it. Worth a try.

 

[Spiker]

I had the E1 error a lot when I first had the mobile. Eventually it got so bad that I rang Roche. They suggested that I clean the lens with a dry cotton bud which seemed to cure it. Worth a try.

Hmm, like you have to do from time to time with the AccuChek Compact Plus. Maybe it's gotten dusty in storage even though it was sealed inside its package. Otherwise I will call Roche to replace the meter - I've put 3 cassettes through it now with the same error message, one from a batch that was working fine on the other meter and two from a new batch.

Thanks all.