Today I have received a letter claiming that I did not pay for my NHS routine dental checkup whilst I should have done.
I have a valid NHS Medical Exception Certificate and I presented this to the receptionist and I was told that I was not required to pay anything, so I didn't.
What should I do? I cannot call them until Monday and I am very anxious and stressed right now.
The appointment was in April of this year and I was diagnosed as a T1 diabetic in November of last year so this has been my only dental check up since diagnosis so I did not know I was not exempt and took the word of the receptionist.
The letter claims that I ticked I was receiving Income Based JSA which I know for a fact I did not tick. I would have paid if the receptionist had told me the correct information.
I have a valid NHS Medical Exception Certificate and I presented this to the receptionist and I was told that I was not required to pay anything, so I didn't.
What should I do? I cannot call them until Monday and I am very anxious and stressed right now.
The appointment was in April of this year and I was diagnosed as a T1 diabetic in November of last year so this has been my only dental check up since diagnosis so I did not know I was not exempt and took the word of the receptionist.
The letter claims that I ticked I was receiving Income Based JSA which I know for a fact I did not tick. I would have paid if the receptionist had told me the correct information.
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