Hi all,
I need some advice on what to do if you don't get any help from your GP. I'm not under any hospital for my diabetes as my GP says I'm fine to just see the nurse there. However, recently I needed a new pen as it my current one started to feel loose and I don't have a spare. I phoned my GP and he said he'd get a prescription sent to my pharmacist that day. I went to the chemist only to be told that he'd sent a prescription for insulin cartridges. I then phoned and left a message on his triage. This message was never returned. My pharmacist then tried calling him to try and get it sorted for me and was told that I'd never requested a pen and that there was no record of it on his triage, despite me leaving messages for him once and speaking to him direct once. I then phoned again and was basically called a liar by the receptionist. I then sent a letter to him complete with pictures of the pen I required. I also stated how disappointed I was with the lack of help from the surgery. My letter was ignored.
So as of yet, I still don't have a new pen. I have even had to try taking apart one of my disposable long acting pens apart to try and doctor one for my Humalog. This didn't work either.
Does anyone know if there's somewhere else I can go? I don't want to have to pay £59 when I should get it for free on prescription. At the moment it feels like there's nothing I can do except laying on their doorstep with high sugar levels until I'm projectile vomiting everywhere in the hope this persuades them to give me a pen.
Unfortunately that's not an option as I don't get sick pay at work
I need some advice on what to do if you don't get any help from your GP. I'm not under any hospital for my diabetes as my GP says I'm fine to just see the nurse there. However, recently I needed a new pen as it my current one started to feel loose and I don't have a spare. I phoned my GP and he said he'd get a prescription sent to my pharmacist that day. I went to the chemist only to be told that he'd sent a prescription for insulin cartridges. I then phoned and left a message on his triage. This message was never returned. My pharmacist then tried calling him to try and get it sorted for me and was told that I'd never requested a pen and that there was no record of it on his triage, despite me leaving messages for him once and speaking to him direct once. I then phoned again and was basically called a liar by the receptionist. I then sent a letter to him complete with pictures of the pen I required. I also stated how disappointed I was with the lack of help from the surgery. My letter was ignored.
So as of yet, I still don't have a new pen. I have even had to try taking apart one of my disposable long acting pens apart to try and doctor one for my Humalog. This didn't work either.
Does anyone know if there's somewhere else I can go? I don't want to have to pay £59 when I should get it for free on prescription. At the moment it feels like there's nothing I can do except laying on their doorstep with high sugar levels until I'm projectile vomiting everywhere in the hope this persuades them to give me a pen.
Unfortunately that's not an option as I don't get sick pay at work