A few things I discussed with customer care this morning:
My first sensor gave inaccurate readings then died.
They are sending me a replacement sensor
Due to the inaccurate readings, reports and average glucose calculations will be wrong. Could cause problems for users if they need to show reports/meter readings to specialists, dvla etc - i.e. will they believe you when you say your BS was ok when reports show otherwise.
1: Take finger prick readings using the Libre - these will show up on reports showing the scan data is wrong.
2: Report the sensor errors to Abbott and get a case number which will be kept on file and can be used if required to show authorities that the sensor readings were inaccurate. (!!!)
If I need to take finger prick tests to show scan is incorrect I'll need test strips - my prescription is for another meter and I don't intend to change it until I can rely on the Libre.
Customer care said they will send me a 'few' Optium strips.
Can sensor readings be deleted?
No.
Can the meter be factory reset to delete all data?
No - meter can be reset but this will not delete stored readings but each reading is automatically deleted 90 days after it was taken.
I need to record half unit doses (0.5u) of insulin - can I have the code so I can set this option myself?
No - customer care do not have the code.
Can the sensor be covered with an elasticated tube bandage or micropore tape etc?
Yes - but take care not to dislodge the sensor.
Still waiting for a refund of the vat and delivery charge.
The refund will take up to 7 days.
Can anyone think of anything else I should have asked?