I wasn't going to post this, but was urged to because surely this is illegal?
I went into Vision Express opticians looking for a new pair of glasses (first time I'd been to a Vision Express), and the staff were really keen to sell their current offer. I said I needed a new eye-test before I bought anything and the girl said of course, and went to see if I could be fitted in. Yes, she said - we can fit you in, in 20 to 30 minutes and the cost was £25.
So I explained I was diabetic, and actually didn't pay for eye-tests, this then suddenly seemed to be 'a problem' and she went away to 'speak to the manager' and came back and suddenly (yes, you guessed it) I now couldn't be 'fitted in' anymore and unbelievably she said "it takes too long to deal with diabetics" !!! She also bizarrely asked me about what 'eye drops' I used? I told her I don't take eye-drops and didn't know what she was talking about...
Suffice to say, a real lack of knowledge for an opticians, and terrible attitude towards diabetics. Very bad service indeed.
So I left and went straight to John Lewis, and had an eye-test immediately with no problems whatsoever (and also bought glasses there instead).
I emailed Vision Express customer services but (yes, you guessed again) they NEVER replied. Unbelievable
(
I went into Vision Express opticians looking for a new pair of glasses (first time I'd been to a Vision Express), and the staff were really keen to sell their current offer. I said I needed a new eye-test before I bought anything and the girl said of course, and went to see if I could be fitted in. Yes, she said - we can fit you in, in 20 to 30 minutes and the cost was £25.
So I explained I was diabetic, and actually didn't pay for eye-tests, this then suddenly seemed to be 'a problem' and she went away to 'speak to the manager' and came back and suddenly (yes, you guessed it) I now couldn't be 'fitted in' anymore and unbelievably she said "it takes too long to deal with diabetics" !!! She also bizarrely asked me about what 'eye drops' I used? I told her I don't take eye-drops and didn't know what she was talking about...
Suffice to say, a real lack of knowledge for an opticians, and terrible attitude towards diabetics. Very bad service indeed.
So I left and went straight to John Lewis, and had an eye-test immediately with no problems whatsoever (and also bought glasses there instead).
I emailed Vision Express customer services but (yes, you guessed again) they NEVER replied. Unbelievable
(