I wondered if any of this community could help. Its a lengthy tale by forum standards but please read to the end.
I signed up for prescription by post using the company recommended by Diabetes UK but unfortunately, one item was missing from the first prescription request. I contacted the help desk and was told that the missing item was omitted from the prescription by the surgery.
I contacted the surgery and was told that the item in question could not be entered into the electronic system to create a prescription. They seemed unclear as to why this was but they later told me that the “branding” was too long to allow it to be entered and that they had prepared a paper prescription for me to collect.
I felt that this was something that Pharmacy2u would have experienced in the past and would have some means of resolution. The only solution offered was that the surgery should post the paper prescription to Pharmacy2U who would then process it as normal.
From this you can see that there are a number of open issues.
Item in question is described on prescription as NOVORAPID FLEXPEN INJECTION 100 iu/ml [NOVO NORDISK PHARMACEUTICAL LTD]
I signed up for prescription by post using the company recommended by Diabetes UK but unfortunately, one item was missing from the first prescription request. I contacted the help desk and was told that the missing item was omitted from the prescription by the surgery.
I contacted the surgery and was told that the item in question could not be entered into the electronic system to create a prescription. They seemed unclear as to why this was but they later told me that the “branding” was too long to allow it to be entered and that they had prepared a paper prescription for me to collect.
I felt that this was something that Pharmacy2u would have experienced in the past and would have some means of resolution. The only solution offered was that the surgery should post the paper prescription to Pharmacy2U who would then process it as normal.
From this you can see that there are a number of open issues.
- · If a paper prescription is prepared for my collection, I need to be informed.
- · If paper prescriptions are to be posted via Royal Mail, the surgery needs to be informed and the process needs to be clearly understood by anyone in the surgery who may be preparing prescriptions. The process must include address details and any reference data necessary for Pharmacy2U to be able to allocate the prescription to the correct patient.
- · If the electronic system allows the item to be specified in the request for prescription, it would be reasonable to assume that it would accept the name for entry into a prescription. If this is not the case it sounds like an error in coding which should be corrected. How is this reported to the authorities?
Item in question is described on prescription as NOVORAPID FLEXPEN INJECTION 100 iu/ml [NOVO NORDISK PHARMACEUTICAL LTD]