Dexcom G5 Bluetooth help

C

crumpy

Well-Known Member
Messages
83
Type of diabetes
Family member
Treatment type
Insulin
Hi all,

My OH is having trouble with her dexcom G5. The transmitter has been in and working for a week but her iphone has died due to battery problems. When trying to use the official dexcom app on another iphone 5C she has the following message is displayed in steup 'can't pair it with your phone as it's already paired with another device'.

Does anybody know a way round this? Quite urgent as she does not have a G5 receiver and no longer has a G4.
 
C

crumpy

Well-Known Member
Messages
83
Type of diabetes
Family member
Treatment type
Insulin
Problem solved. Called Dexcom USA and they had to 'release' the old information. Seems to have worked. Can't fault the customer service for Dexcom. Hopefully they'll make the UK one 24hr one day.
 
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