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lloyds pharmacy prescription concerns

Discussion in 'Diabetes Medication and Drugs' started by jinatki, May 5, 2016.

  1. jinatki

    jinatki Type 1 · Member

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    For 4 years Lloyds Pharmacy have processed and delivered my repeat prescription. I use NovoRapid flex pen and until recently have had no complaints. However, for the last year my pharmacy have not bought Novorapid pens straight from the manufacturer, but instead have used various wholesale companies known as parallel import/distribution and re-packaging companies. The insulin pens have been bought cheaply from another E.U. country, then imported, re-packaged, and distributed by this third-party across the U.K.. I have received opened, tatty boxes containing individually re-labelled grubby-looking pens! How can the correct storage conditions be ensured and surely there is a huge risk of contamination with the excess transportation, opening of boxes and handling of pens? When questioned the pharmacist told me that these "parallel importers" are used when there is a national shortage of a medicine.Is this true, is there a national shortage of NovoRapid pens or a shortage of cheap NovoRapid pens? I now use a different pharmacy who do use parallel importers when needed, however assures me my pens will not look grubby or come in opened tatty boxes! Time will tell!?!
     
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    #1 jinatki, May 5, 2016 at 12:56 AM
    Last edited by a moderator: May 7, 2016
  2. Enclave

    Enclave Type 2 (in remission!) · Moderator
    Staff Member

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    Have you reported and lodged an official complaint to Lloyds pharmacy. The head office may not know what the local branch is doing regards the re-packaging company.

    Edit to add .. I wonder if others have had this problem regarding their pharmacy using re-packaging companies
     
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  3. noblehead

    noblehead Type 1 · Guru
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    Precisely, I would refuse to accept them in that condition :mad:

    You can report defective medicine using the Yellow Card Scheme, you should do so:

    https://yellowcard.mhra.gov.uk/
     
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  4. Sid Bonkers

    Sid Bonkers Type 2 · Well-Known Member

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    I would think one quick phone call to the manufacturer would give the answer...

    Customer care
    For product related enquiries call Novo Nordisk Medical Information and Customer Care Centre.*

    Tel: 0845 600 5055

    8.00am to 8.00pm weekdays and Bank Holidays
     
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  5. jinatki

    jinatki Type 1 · Member

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    thankyou, I will enquire tomorrow and keep all posted
     
  6. MeirKattan

    MeirKattan · Newbie

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    I agree with this comment. Make sure you report it using the Yellow Card Scheme. I run a pharmacy in London and would never accept badly received medicines.

    Edited by mod to remove a link
     
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    #6 MeirKattan, Jun 14, 2017 at 10:35 AM
    Last edited by a moderator: Jun 14, 2017
  7. Resurgam

    Resurgam Type 2 · Well-Known Member

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    I am consulted on the condition of various machine which are damaged in transit or are not as described in the ad.
    If you get something you are doubtful about, take photos. Send emails and attach the photo or include it in the post, it is surprising what a good photograph can do to get action on such problems.
     
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