Diabetes Digital Media Ltd ("We”, “Us”, “Our") are committed to protecting and respecting your privacy.
Engaging with each other and sharing health experiences and outcomes is improving real-world health. Why? Well, by sharing real-world data, change becomes possible.
You may also want to read our mission.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Diabetes Digital Media Limited of Technology House, Sir William Lyons Road, University of Warwick Science Park, Coventry, CV4 7EZ, with registration number Z3613413.
1.1 We may collect and process the following data about you:
1.2 Please note you have the option of what information in your account is publicly displayed. Furthermore, within your account, you have the option to opt-in or opt-out of automatically generated e-mails from us.
With regard to each of your visits to our Website we may automatically collect the following information:
2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
4.1 You may choose to opt in to receiving our newsletter, either directly through the “Join the Diabetes Newsletter” page, by entering a competition, submitting a (travel insurance or life insurance) quote request or when you complete a free meter enquiry form on our Website. If you choose to opt in you will receive related newsletters from us via email to your registered email address. If you do not wish to be added to our newsletter database please do not opt in.
4.2 In order to unsubscribe from our newsletter please select the “unsubscribe” option in your welcome email (or any subsequent newsletter emails). Please note this is an automated service and as such we cannot be responsible for any errors which may occur in submitting your unsubscription request. Please contact us at [email protected] if you require any assistance with unsubscribing from our newsletter.
5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted through the secure system with SagePay. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You should be aware that information captured via our Website may be viewed by our medical team. None of this information will be passed to any other person except for:
7.1 We use information held about you in the following ways:
7.2 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the relevant boxes on the forms we use to collect your data (the “Data Collection Point”). You can also exercise the right at any time by contacting us at [email protected]
8.1 We may disclose your information to:
8.2 We may disclose your personal information to third parties:
Our Website may, from time to time, contain links to and from the Websites of our partner networks, advertisers and affiliates. If you follow a link to any of these Websites, please note that these Websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Websites.
The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
1.2 You may delete and block all cookies from our Website by changing your browser settings to refuse the setting of all or some cookies. Making this change may affect the functionality of our Website and you may not be able to access all or parts of the Website.
2.1 Strictly necessary cookies
These are cookies that are required for the operation of our Website for example, cookies that enable you to log into secure areas of our Website or use the shopping basket. These include: ASPSESSIONIDASATTARQ which is used to track your session, __support_check which is used by the Website to store cached images and expires at the end of each session, open-panel which is used by the Diabetes Forum and expires in 7 days, sfnDSCookie which is used by the Diabetes Shop to store your session and style_cookie which is used to identify what style you are using on the Diabetes Forum.
2.2 Tracking cookies and pixels
• Tracking cookies are used to provide information on the pages that are viewed. This information is anonymous, not shared with anyone else and used on our Website. Tracking cookies set from our Website will be predominantly from Google Analytics and Hitslink.
• Tracking pixels may also be set in emails and banner display advertising to monitor the number of times that an email or banner has been seen. They are not used for any other purpose.
• Cookies may occasionally be used to display some users’ surveys or different versions of a page. We then use analytics to identify which version of a page provides a better user experience.
• Cookies may also be set to see how well certain banners ads are received. This helps to identify how many times an advertisement has been seen, clicked on or downloaded.
• Common cookies you may encounter on our Website are __utma, __utmb, __utmc, __utmz, __utmv which are for Google Analytics (see the Google cookie page for more information); reg_fb_gate, reg_fb_ref which are Facebook cookies (see more about these cookies here). Cookies beginning with hellobar_ are used to show you relevant offers on pages that you are visiting and the cookie expires in 1 year.
2.3 Diabetes Community Forum cookies
• By browsing Diabetes Forum the xenforo software will create a number of cookies. The first two cookies contain a user identifier ("user-id") and an anonymous session identifier ("session-id"), automatically assigned to you by the xenforo software. A third cookie will be created once you have browsed topics within the Diabetes Forum and is used to store which topics have been read, thereby improving your user experience.
• Cookies created by the Diabetes Forum will typically last 1 day unless you log out beforehand. style_cookie is a cookie that is used to determine which style you are using on the Diabetes Forum.
For more detailed information about cookies please visit www.allaboutcookies.org.