My daughter started with this new pump in January after 4 years on Medtronic. Biggest mistake we have ever made!!!!! After 6 months, numerous handsets and replacement pumps she finally threw the towel in when the pump changed its own settings and cut off her background insulin. In the 6 months that have followed Accuchek haven't been at all helpful, The report on the pump is now apparently completed but they seem to be refusing to release it! (Alarm bells ringing). I am finally today in concersation with a Manager and as I am admin on a facebook group "parent of type 1 Uni students" I am also compiling a list of other people with concerns about this pump as it seems we are not alone. Can anyone else let me know their experiences please. I want something done,