Dexcom not contactable!

jocat44

Well-Known Member
Messages
58
Hi I use dexcom G5 here in U.K. Tried to contact dexcom sales in U.K. Several times on Friday it just rung and rung before going to message. Tried both numbers I have again today and it's coming up number not recognised, is anyone having similar problems or know what's going on? Thanks
 

tim2000s

Expert
Retired Moderator
Messages
8,934
Type of diabetes
Type 1
Treatment type
Other
Hi @jocat44 I had an issue on Friday - I called at 3.30pm when they were supposed to shut at four, so I left a message. This morning someone called me back. I suspect they are suffering high call volumes as a result of their recent emails about ordering over Christmas, so I'd suggest that you leave a message.
 

jocat44

Well-Known Member
Messages
58
Hi tim2000s I've just received a call from them presuming from message I left on Friday thanks for your reply. Got worried when all numbers not recognised!