Snapsy
Well-Known Member
- Messages
- 2,552
- Type of diabetes
- Type 1
- Treatment type
- Pump
'Patient-led care' is what they call it round here. It's a 'call us if you want to know, because we won't call you' policy....
I find it's a two way street.
My surgery is excellent.
But, the receptionist is not qualified to give results, in person, or over the phone.
One accidental, 'oh dear', or 'I wouldn't worry', and the results have a whole new meaning.
So, I don't try to force them if they don't feel they should be working outside their job.
As to getting the results, previously, there are two slots twice a week, when I can phone up for results, and speak to a nurse. It's not an ad hoc system, they have other responsibilities. If I keep to the rules, I had no problem asking for a printout to be left in reception that I could pick up later.
Only qualified staff can give results, verbal, printed, or in any format.
Now I can access it online at my request, I get results the day after the test, without needing to bother them.
The system is well supported, I went in with a family member this week, made an appointment to see the doctor, asked for access, by the time they went in, the request had been reviewed, they had been given access, and could see their results and ask the questions they needed to.
I find it far better to treat all the surgery staff with respect, and I find I get treated the same way.
Then again, I also think I need the surgery, a lot more than they need one more awkward patient.
Our receptionists aren't medically trained but once the GP has seen the results they are only too happy to give me the numbers providing I ring after 2pm. as per the notice on the surgery wall. As was said earlier, they can read. If a patient starts to ask medical questions such as "what does that mean" they can simply explain they don't know, ask the doctor.
That's great and how it should be but I don't think all surgeries are like that mind definitely isn't
But if the patient has asked for information on their test result that should be good reason.If someone is accessing medical records without a good reason, then they are likely to be in breach of the Data Protection Act.
But if the patient has asked for information on their test result that should be good reason.
£10Don't we also have the legal right under the Data Protection Act to get a copy of any information held on a computer about ourselves, though the holder can charge a reasonable fee for providing it.
Wow @Terryrhino - I won't be so crass as to say 'worth the wait, then' but wow, you must be absolutely delighted!!!!
Really glad they finally got their act together in telling you your result - and congratulations on the 39!
Why on earth would you imagine anyone would be trawling through patients records at random?
I doubt any of us are that interesting.
Obviously if you phone and ask the receptionist to read it out, that's when they are going to access it.
Do you still want your daughters friends to know then?