My partner and I, plus one, went to a restaurant just before Christmas that we've frequented on several occasions without mishap. On this occasion however virtually all the staff had changed and some couldn't even converse in English. Part way through the meal my partner became ill and we went home where the illness seemed to pass. However, I became ill as she became better and the third person with us that night was also ill it appeared. I reported all this to the head office of the chain and was eventually informed that the problem had been identified as cross contamination on the cutting table. We received our money back plus a very small sum extra, an apology and some advice on what to do, look for and expect in their other restaurants.
Two weeks ago all three of us visited another of the chains restaurants and put into practice what we'd learned.
My partner suffers from Coeliac disease, which means that any gluten can cause issues. Imagine our horror when after asking for the allergens list we received 17 pages of detailed lists of just about every food on offer contained gluten.
It seems that vegetables when not on the carvery bench are gluten free , but on the carvery bench they are! What's the difference? Butter apparently. Now how does butter contain gluten? It also turned out that the kitchen manager wasn't fully aware of everything that was on offer that night containing gluten as he made several foo pahs when discussing what was suitable.
The bigger horror was that when being seated the waitress is trained to take drinks orders. My partner, as a treat, ordered coffee. Imagine what it was like when we found out that their freshly ground coffee contains gluten, and not only that, but her favourite beverage, tea, also contains gluten. How can tea contain gluten? A cup of tea is tea leaves, boiling water and cows milk, how does gluten get in that mix? Freshly ground coffee isn't any different, so what are this chain doing to our drinks?
No-one,according to the manager, is trained to ask guests if they have any allergen reactions before offering drinks and nor were any of them trained to be aware of the gluten content in tea and coffee!
Has anyone else ever been made Ill because of this sort of thing? Is anyone as surprised as we were that this sort of thing occurs?
Two weeks ago all three of us visited another of the chains restaurants and put into practice what we'd learned.
My partner suffers from Coeliac disease, which means that any gluten can cause issues. Imagine our horror when after asking for the allergens list we received 17 pages of detailed lists of just about every food on offer contained gluten.
It seems that vegetables when not on the carvery bench are gluten free , but on the carvery bench they are! What's the difference? Butter apparently. Now how does butter contain gluten? It also turned out that the kitchen manager wasn't fully aware of everything that was on offer that night containing gluten as he made several foo pahs when discussing what was suitable.
The bigger horror was that when being seated the waitress is trained to take drinks orders. My partner, as a treat, ordered coffee. Imagine what it was like when we found out that their freshly ground coffee contains gluten, and not only that, but her favourite beverage, tea, also contains gluten. How can tea contain gluten? A cup of tea is tea leaves, boiling water and cows milk, how does gluten get in that mix? Freshly ground coffee isn't any different, so what are this chain doing to our drinks?
No-one,according to the manager, is trained to ask guests if they have any allergen reactions before offering drinks and nor were any of them trained to be aware of the gluten content in tea and coffee!
Has anyone else ever been made Ill because of this sort of thing? Is anyone as surprised as we were that this sort of thing occurs?
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Some restaurants are good pizza express and nandos specifically and nandos is D friendly also. Win, Win.
