Ordering pump supplies UK

[kimrooney89]

Evening all.

I was wondering if anyone could provide me with the Medtronic telephone number to call and order my consumables?

My DSN has given me a reference number to use when ordering but I've no idea how to contact Medtronic to place my order. I have tried Google but there are numerous numbers popping up.

Thanks in advance

Sent from my SM-G920F using Diabetes.co.uk Forum mobile app

 

[himtoo]

hi there @kimrooney89
I found this as a starting point for contact. https://www.medtronic-diabetes.co.uk/contact-medtronic-diabetes

tagging @Juicyj as she uses a Medtronic 640g

all the best !!

 

[Deleted Account]

I have a Vibe so don't know the Medtronic number.
The contact number for Animas is on the back of my pump (under the clip). Just wondered in Medtronic do anything similar with their phone number.

 

[azure]

@kimrooney89 I found this about ordering. There's a phone number there:

https://www.medtronic-diabetes.co.uk/customer-support/ordering-and-billing

I don't have a Medtronic but that page looked helpful.

 

[Juicyj]

Hi there as quoted above call up the 01923 number listed on Medtronic site- it's pretty straight forward from there to place an order, you will need your pump serial number on the back of your pump along with your personal details

 

[Gemma2]

019 numbers are very expensive to call. So please check before dialling.

 

[Juicyj]

019 numbers are very expensive to call. So please check before dialling.

Hi Gemma - the number is: 01923 205167 it's a Watford number so just a standard UK number - not a premium number

 

[Seacrow]

Possibly a silly question, but don't you get your pump supplies from the hospital that organised your pump? I've only resupplied once, but I had to contact the hospital purchasing people and order from them.

 

[kimrooney89]

Possibly a silly question, but don't you get your pump supplies from the hospital that organised your pump? I've only resupplied once, but I had to contact the hospital purchasing people and order from them.

That's what I was told would happen when I got my pump from my clinic @Seacrow

However, last week I received a brief letter with an order reference number on it whoch advised me to contact Medtronic to order my consumables.

Sent from my SM-G920F using Diabetes.co.uk Forum mobile app

 

[Juicyj]

Pump supplies come direct from the pump manufacturer, not the hospital - by the way with Medtronic you can set up a re-order for every 3 months, it's a good idea to think about setting this up once you're settled in and know which cannula set you're going to use and stick with, as saves the hassle of re-ordering when supplies go low

 

[Deleted Account]

Possibly a silly question, but don't you get your pump supplies from the hospital that organised your pump? I've only resupplied once, but I had to contact the hospital purchasing people and order from them.

I think it differs according to the hospital.
I have a Vibe and order my pump supplies direct from Animas ... and my insulin and test strips on prescription.

It doesn't feel very joined up to me and feels as if the patient is left to handle the pump supply ordering. As a result, it is often recommended to clear out a cupboard for pump supplies when you start.

 

[himtoo]

My ordering is the same as @helensaramay
I order my omnipods direct from the manufacturer and all my insulin and test strips come from my GP

 

[kimrooney89]

Pump supplies come direct from the pump manufacturer, not the hospital - by the way with Medtronic you can set up a re-order for every 3 months, it's a good idea to think about setting this up once you're settled in and know which cannula set you're going to use and stick with, as saves the hassle of re-ordering when supplies go low

Really @Juicyj? How do I do that? I ordered 3 months worth of consumables today - I'll be sticking with the 3ml reservoirs and 60cm quick set

Sent from my SM-G920F using Diabetes.co.uk Forum mobile app

 

[Juicyj]

Really @Juicyj? How do I do that? I ordered 3 months worth of consumables today - I'll be sticking with the 3ml reservoirs and 60cm quick set

Sent from my SM-G920F using Diabetes.co.uk Forum mobile app

You can either set up an account on the Medtronic site and do it from there or speak to the team in the phone, I think they can also do this for you over the phone

 

[yakudueye1]

Yes if you type order supplies for medtronic pump in Google there's is a number comes up as it is 01923205167 and then follow the options that you want