Sensor Error

mountaintom

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574
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Hi all,

Freestyle Libre sensor has given me the error message for 24 hrs now. Is it dead?
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Brunneria

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I should ring the Abbott helpline immediately, and ask for advice from their Customer Services.
They will suggest a few things to try,and may send you out a new sensor/reader depending on the outcome.

Don't bother with an email - you will get a much better response by phone. :)
 
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justadad

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Happens quite often. Nothing serious in my experience. Goes back to normal within 10-15 minutes. Some say it is due to quick changes in the readings, but I can't confirm that.
 

jlarsson

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Had one of those early on, the final 3 days of its lifetime were sporadic at best where it became barely more useful than finger pricking,
 
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mountaintom

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574
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Type 1
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Insulin
Happens quite often. Nothing serious in my experience. Goes back to normal within 10-15 minutes. Some say it is due to quick changes in the readings, but I can't confirm that.

24 hrs so far
 

porl69

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Give Abbotts a call. They will ask a few questions and send a new sensor out (usually within 24 hours)
 
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karen8967

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just ring abbott and they will send you an replacement out although it may take a couple of weeks due to high demand in orders i waited about a fortnight .sometimes it does correct itself but after 24 hrs id say its give up the ghost
 
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EllieM

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Keep the old sensor as they'll probabaly ask you to send it back in a reply paid envelope.
 
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