Hello !
What is your experience with the FreeLibre sensors? I only had 3 deliveries (6 sensors) and 2 of them failed after few days for unknown reason.
Is everyone being questioned by Abbott as per below when trying to obtain replacement ?
Regards
Greg
1) The serial number of the faulty sensor, printed on the side of the sensor. Also, the serial number can be found in the FreeStyle LibreLink settings (SETTINGS -> ABOUT) as well as on the box of the sensor.
2) The serial number of the reader (if the sensor was activated with the reader first).
3) Date of sensor application, date of sensor failure.
4) Error message displayed on screen (if any) and error codes corresponding to the time of the fault. The codes are located in the LibreLink app under: Settings -> Help -> Event Log.
5) If this is a readings related issue, please provide readings from sensor scans and comparison BG test results, if possible with dates and times (for most accurate comparisons, BG test should be performed 5-10 minutes before sensor scan). Also provide model name of meter used for BG test (comparison has to be made to one of the Abbott meters or the built-in meter in Libre reader).
6) Was the sensor applied per instructions in the User's Manual, and was it kept in their respective storage and operating temperatures?
7) Any additional information which may be of importance.
8) Is the faulty sensor available for return? (Please do not discard faulty hardware until contacting Customer Care and receiving confirmation whether it should be returned for evaluation).
9) Did this issue result in medical attention (eg. Were the paramedics called)?
10) If our troubleshooting will request that a replacement device is sent, please confirm the delivery address.
11) What version operating system on your Android or Apple smartphone? (it can be found in the FreeStyle LibreLink app under Settings -> About -> OS Version).
12) What is the version of the FreeStyle LibreLink app installed on your smartphone? (it can be found in the FreeSyle LibreLink app under Settings -> About -> Software Version).
13) What is the exact model of your smartphone using FreeStyle LibreLink app?
14) Where did you obtain the sensor from (prescription / webshop)?
What is your experience with the FreeLibre sensors? I only had 3 deliveries (6 sensors) and 2 of them failed after few days for unknown reason.
Is everyone being questioned by Abbott as per below when trying to obtain replacement ?
Regards
Greg
1) The serial number of the faulty sensor, printed on the side of the sensor. Also, the serial number can be found in the FreeStyle LibreLink settings (SETTINGS -> ABOUT) as well as on the box of the sensor.
2) The serial number of the reader (if the sensor was activated with the reader first).
3) Date of sensor application, date of sensor failure.
4) Error message displayed on screen (if any) and error codes corresponding to the time of the fault. The codes are located in the LibreLink app under: Settings -> Help -> Event Log.
5) If this is a readings related issue, please provide readings from sensor scans and comparison BG test results, if possible with dates and times (for most accurate comparisons, BG test should be performed 5-10 minutes before sensor scan). Also provide model name of meter used for BG test (comparison has to be made to one of the Abbott meters or the built-in meter in Libre reader).
6) Was the sensor applied per instructions in the User's Manual, and was it kept in their respective storage and operating temperatures?
7) Any additional information which may be of importance.
8) Is the faulty sensor available for return? (Please do not discard faulty hardware until contacting Customer Care and receiving confirmation whether it should be returned for evaluation).
9) Did this issue result in medical attention (eg. Were the paramedics called)?
10) If our troubleshooting will request that a replacement device is sent, please confirm the delivery address.
11) What version operating system on your Android or Apple smartphone? (it can be found in the FreeStyle LibreLink app under Settings -> About -> OS Version).
12) What is the version of the FreeStyle LibreLink app installed on your smartphone? (it can be found in the FreeSyle LibreLink app under Settings -> About -> Software Version).
13) What is the exact model of your smartphone using FreeStyle LibreLink app?
14) Where did you obtain the sensor from (prescription / webshop)?