My GP. Appointment system went from fabulous to diabolical in one swoop - now you have to call between 8.30 and 9 am on a Monday for an appointment the following Monday - not any other day I you need app on Tuesday you have to call on a Tuesday.
This makes it almost impossible for me as I have to book carers etc. it took me 5 weeks to get an app after the nurse said GP wanted to see me after my last results. When I finally got there it was a mix up - didn't need to see me at all, nurse had read too far back in the notes! At £14 an hr for a carer and because of transport and never getting your app on time £42 totally wasted
Almost the same except two weeks ahead. Released at 2pm only. (Same time as results and afternoon urgent list starts too,) Usually all gone by the time you get the phone answered as a result or to the front of the physical line that forms at the desk. So it can be weeks to actually get an appointment let alone be seen. That’s a big gap between urgent and routine in timescales.
They’ve also tried 9am releases and one week ahead and just booking into the future but stopped that when it got to over a month ahead. No double appointments possible.
On the plus side there is an e-consult online form that gets some sort of response (advice, prescriptions or appointments) within 48hrs (was 24). Not ideal for everyone and limited to one issue so if you have multiple symptoms that may be linked it’s impossible to get them reviewed in context.
There’s a new video appointment system with a gp one day a week and an out of hours service evening and weekends nearby booking a week or two ahead usually. There are also a couple of nurse practitioners doing triage and seeing some patients and filtering the most needy through to the drs.
You never see the same dr twice and it’s almost always a locum/cover dr as there’s only a couple of regulars.