Healthcare Complaint - advice please!

Natalie

Member
Messages
22
Hello everyone,

I am a Type 1 diabetic, diagnosed 22nd December last year. I was visiting my family at the time of diagnosis, and was suffering DKA at the time, so got treated at a hospital in Lincolnshire and was prescribed both long-acting insulin (Levemir) and short-acting insulin (Novorapid). When I returned home to London I began attending the diabetic clinic weekly at my doctor's surgery. My readings were unstable, fluctuating between v.high (19/20) and hypos, and my nurse told me that she believed this meant I was a Type 2, not a Type 1, so took me off the Novorapid. I was put on tablets (Metformin and Actos) with slow-acting insulin, and my readings rocketed immediately. I told her how many high readings I was getting (my meter usually said HI and when it did give a numerical reading it was usually in the 20s) but she said it would take a while for the tablets to kick in, so I remained on this regime for several months. With my readings always high I felt tired, lethargic and not myself so I asked to have fast-acting insulin again. Although I still got many high readings, there were some good readings at least (5-12 was what I considered good really, compared to the teens and twenties). I was still on the Metformin and Actos tablets too, although they seemed to have no positive effect at all on my readings (a couple of days I forgot to take them and my readings were no higher than if I had taken them..) After several months, my readings were still unstable and usually high and I was beginning to wonder if there was any possible way to get good readings, when she suggested Byetta. I'd never heard of it, but the way she sold it to me was this "It's a new treatment that has stabilised people's readings brilliantly, you won't have to inject at mealtimes, it decreases appetite and because it's not insulin, you'll lose weight" She did confess it was really for Type 2s but told me it had been used on Type 1s with amazing results, so I agreed to try it. I was a bit worried about not having insulin, so I said "Is there anything I should look out for that means I should stop taking it?" and she said "No, it will make you feel sick but you won't actually be ill, it'll pass after a while."

So I took my first Byetta injection on Thursday morning - as predicted, I felt very sick for several hours, and again after the evening injection. I tested my blood sugar levels several times - the first reading was 25, and after that it just said 'HI'. Friday morning I had another injection, and was still feeling sick 6 hours afterwards. I'd been laid in bed, feeling v.tired and nauseous and initially put it down to the Byetta, until I realised how thirsty I was, and how completely weak I felt. I was sure it was DKA, having had the same symptoms upon first being diagnosed, so I rushed myself to the hospital, feeling weaker and iller by the second. I told A&E that I thought I had DKA and they rushed me through, and as I sat on a bed I started being sick and falling asleep, so knew before they'd even tested me what was wrong.

I was admitted straightaway, as my ketone and glucose levels were extremely high, and all the doctors asked me why on earth I'd stopped taking insulin. When I explained they were horrified, and told me that there was no reason whatsoever for me being on Byetta as I was a very unsuitable candidate, being quite obviously (to them, at least!) a Type 1. I was in hospital for 5 days, most of that spent on a drip, including my 21st birthday...spent in hospital feeling terrible.

I'm understandably angry and upset that I had to go through all this, and that someone who I trusted with my health and who is meant to be an expert made such a stupid and inexplicable decision (my readings were still high on insulin so taking away insulin alltogether is surely not a good idea?!) DKA is something I was hoping never to go through again, and yet I had to because of this woman's experiment! Although it is lucky I recognised the symptoms, as if I hadn't I would have simply put it down to the Byetta and continued my day, possibly ending up in a very dangerous position. I was alone and if I had become comatose it would have been several hours before my boyfriend came home to find me, which is worrying. Not only that, but since coming off the tablets (which the hospital instructed me to do) my readings have been much more 'normal' - they haven't been above 13 and I feel so much different. Before I felt so, so tired and weak all the time and it angers me to think that I've spent the past 6 months feeling like that when a competent professional could have brought my readings down and made me feel as well as I do now.

So basically what I want to know is what should I do to complain about my treatment? I am going to write a letter to the surgery, but is that enough or are there higher authorities that I can tell about this? I and everyone I know really want something done about this, as I feel so angry that this could happen.

Thanks in advance for any advice you have,

Natalie
 

sugarless sue

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I'm horrified that she could countermand a diagnosis like this! Start with your practice manager,if you don't get satisfaction there take it to the next level,now I've never made that sort of complaint so I think it's the local health board or PCT,but I'm sure there are others here that will know the correct channels.Get copies of all relevant paperwork if you can to show initial diagnosis,results etc.the more paperwork you have the better the case.
 

hanadr

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The local PCT is where you go after the doctor, if you don't get satisfaction there. Nurses are not allowed to do that. the end of the line might be a formal complaint tto the Royal College of Nursing
 

sayala0729

Newbie
Messages
1
I have been on Byetta now for over 6 months, I have good response from it, however that said, this medication does cause severe nausea, vomiting, it decreases your appetite to the point that you have to force yourself to eat. I lost 8 punds in one month which my doctor told me he had to lower my dose from 10 mcg to 5 again.

When I was taken oral medication it was hard to keep my sugar under control. So the Byetta did work controlling my sugar and reducing my weight. I am now 182 pounds, I use to be 216 pounds. So my doctor continue to say to me you will get use to it, but so far I have to inject myself twice a day, 1 hour before breakfast and one hour before dinner.

If you are having difficulty controlling your sugar this medication will help. But be prepared to be really sick after eating,and most of the time you will vomit your food.

So if you can deal with the feeling nauseated, have headaches and some diarrhea. This medication will work.

Good luck on your decision.

Sonia
 

hanadr

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Get them to do a c-peptide test to determine if you are definitely type 1 or type 2. there's no point and some danger in just guessing. Treating a type 1 as if a type 2 is NOT GOOD
 

hanadr

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to sayala 0729
Byetta is for overweight type 2s. It's not at all suitable for type 1
 

Natalie

Member
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22
Thank you for all your advice, I will definitely pursue my complaint - the fact that I had DKA within 36 hours of being off insulin shows I should never have been taken off it, and that it was a negligent decision.

Sonia, I don't doubt it's worth it for the people it's suitable for, but it's clearly not suitable for me, I need insulin! And after looking into it since coming off it I was shcked to learn it's not suitable for people like me - my nurse was very focused on me losing weight but since I'm only 12 stone I don't consider myself dangerously overweight anyway..and the fact my readings were so high without insuin means she should have at least warned me of the dangers, instead of telling me there was no chance of me becoming ill!

I will start with a letter to the surgery but will take it further if necessary, as I don't think it can just pass by without any repercussions.

Thanks everyone,

Natalie
 

sugarless sue

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You're doing the right thing<Natalie,if she can mismanage you ,how many others has she possibly mis managed!Include in your letter all the details that you posted here.The more pertinent info the better.
 

chocoholic

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831
Hi Natalie,
I read that with utter disgust. What a way to treat a patient! When I visited the PCT offices today they told me to contact PALS to complain. The more I hear, the more I get cross about what is going on in this country. I think the word "care" should be takern out of the phrase "health care".
Hope from now on you get the proper care you are entitled to.
Kind regards, Chocoholic.
 

TROUBR

Well-Known Member
Messages
203
Type of diabetes
Type 1
Hi Nathalie

Sorry you had such an awful time. The surgery will probably have a complaints form to fill in and then they will probably invite you in to have a meeting with them.

That is how it worked with mine - I was diagnosed with asthma in error and dispite having been to the doctors 2 times in a week (sickness, lethargy, drinkiing loads, weight loss and thrush as my symptoms amongst others) they continued to treat me for asthma rather than give me a blood test. 2 days after my last drs visit I was admitted DKA and spent 4 days in HDU and a further 2 in the wards. Unfortunately in my case because I am 38 and on the large side the thought of diabetes (lket alone type 1) had not occured to them. They have since had meetings with all the nurses and doctors about my case and 3 of them are due to have further training on diabetes which is what I wanted. I was not after money (nhs has enough problems) but apologises (which I got) and assurances that they would try to prevent this happening to anyone in the future was enough for me.

I have to say though that I have stayed with my dr (it is a large surgery with a choice of doctors) and that they are now ever so careful and nice to me!!! Insidentally from what I have read (I may be wrong) but I believe DKA is very rare in type 2.

Best of luck for the future

Louise
 

chocoholic

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831
Hi Louise,
I was interested to read that like me you was wrongly diagnosed and treated for asthma.Presumably, like me, you was put on an inhaler? I used one for 10 months and to this day I am convinced it was this that brought on my diabetes. The original problem was not asthma for me(I was breathless and tired all the time), it turned out to be anaemia. Having researched on the net I found that indeed use of steroid inhalers CAN bring on diabetes. This was confirmed a few days ago. Hubby was talking to someone he knows through work who was also put on a steroid inhaler for asthma and then got diabetes and his specialist told him it was definitely that that did it.
So many people at the time told me to sue the practice but like you I was not interested in that. All the money in the world won't stop me having diabetes.
I'd just be interested to know how many other diabetics out there were on steroid inhalers prior to a diabetes diagnosis.
 

ChocFish

Well-Known Member
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963
Chocoholic, no all the money in the world wont stop your diabetes now, but you would raise awareness that this kind of misdiagnosis can happen, that steroid inhalers have these side effects, not all that many people know about this and the compensation money due to you would certainly help you and your family to have a fun time even if court cases are a bit stressful at times.

All the best to you

Karen
 

chocoholic

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831
Hi Karen,
When I confronted the doc. who'd wrongly diagnosed me with asthma, he denied the diabetes could be brought on by steroids. I was ready for that so handed him information backing it up that I'd copied from the net. Stupidly I didn't keep a copy of that info and thereafter was too busy coming to terms with diabetes to bother about the wrong diagnosis of asthma. I did insist it was deleted from my medical records that I had asthma and insisted he did it whilst I watched.(I did not want a life-time of insurance problems or similar from something I didn't have.)
The doctor left the practice soon afterwards.
 

Natalie

Member
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22
Yet again thanks for the advice, I have an appointment at the hospital clinic on Tuesday so will be requesting the information from when I was admitted, as well as contacting the hospital that diagnosed me to get those records too.

The doctors, nurses and dietician I spoke to at the hospital seem very knowledgeable, concerned and helpful - they've already given me more information than I ever got from my old nurse, so I feel much more confident about being able to manage diabetes now, and have actually been told how my insulin and levels will be monitored so feel more like I'm working with them rather than taking orders.

It's worrying to find out about people being misdiagnosed, especially when the symptoms seem so typical of diabetes. When I first went to the docs I felt v.tired, v.thirsty and was being sick but it did not occur to them I had diabetes - instead they said I'd probably got some sort of virus and gave me sickness-suppressants and paracetamol! Yet when I went to the hospital the first thing they did was a blood test, as they suspected diabetes immediately. I think that GPs should be warned of the symptoms and do blood-glucose tests more frequently, as, unless someone's seriously ill, it'll be the GP they go to for help and missed/incorrect diagnoses seem to be too common.

I hope everyone is well,

Natalie
 

sofaraway

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Messages
183
while I would usually defend fellow nurses, i'm really struggling here.
My only thought was is your nurse a nurse prescriber? if not then she'd have to have a doctor prescribe the byetta so the GP would also be at fault. i think it's unusual that byetta was precribed in primary care anyway, most GP's won't prescribe it and want it to come from the hospital.

I hope that you can get somewhere with your complaint.
 

sugarless sue

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My first thought was that she must be an NP to prescribe diabetic medication at all.I wonder how long she has been there.Do the doctors at that health centre regularly review NP's to watch that standards are being kept?
 

martinbuchan

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354
Unfortunatley, many UK doctors are awaiting a deluge of errors such as this. The modern NHS seems to be creating more and more extended role 'practitioners' in both GP and hsopital settings. This is specialist stuff and not for a untrained nurse to be meddling with horrific consequences. You could have died.

It is important to bring your poor care to the attention of your GPs and PCT. Who knows how often this is being repeated accross the country.

DKA=not enough insulin regardless if type 1 or type 2. Even this orthopaedic surgeon knows that now.

Good luck.
 

totsy

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hya chocoholic,
ive never heard of this and im glad you mentioned it,i have been on becotide(browny colour) steroid inhaler for years,it must be about 15 yrs,and 4 yrs ago i got type 1,my specialist at the time never mentioned this as being a possibility,they more or less blamed me being hypothyroid from my early twenties,what site did u see the info?
thanks in advance, amanda