- Messages
- 72
- Type of diabetes
- Type 1
- Treatment type
- Insulin
TL;DR:
FreeStyle are Misadvertising the way the LibreLink app works with Android devices leading to compatability issues and have no intention of fixing the problem or even alerting potential users that there is a problem.
I am uncomfortable with the way FreeStyle advertises the FreeStyle Libre sensors and the way they work with Android devices.
I have had a very uncomfortable morning going back and forth with FreeStyle and the impression I have thus far gotten is that they care very little for their customers and far more for the sales of their devices and keeping liability off of themselves.
The website states that the FreeStyle LibreLink and Libre Sensors will work with Android devices running version 5.0 and up. I personally use an iPhone 6s Plus most of the time, but I wanted this badly enough that I found and dusted off an old OnePlus One which runs Android 6.0.1 and has NFC and got it running again. (I don't mind having to carry two devices if I don't have to stab myself a bunch of times a day.)
As it so turns out. This statement on their website is an utter lie. The truth is it works with... most or at least, some Android devices running Android 5.0+. After doing more research online I'm coming across more and more compatability issues.
If you hunt for a compatable devices list via google (There is no way to easily find this directly on their website) you quickly learn that the 'Android 5.0' + thing is more or less wishful thinking on their part. ( https://www.freestyle.abbott/ie/en/librelink/compatibility-guide.html )
The actual list of confirmed working devices is very short:
Samsung Galaxy S5
Samsung Galaxy S6
Samsung Galaxy S7 and S7 Edge
Samsung Galaxy S8 and 8+
Nexus 6P
Google Pixel
Nexus 5X
There is not a single mention anywhere on the website of devices that are definitely not compatible, which is funny considering the number of forum responses online where people have contacted them and they have confirmed that there is an issue with a device that is known about. However they make no attempt to communicate this to people until after they have bought the device and it fails to work.
Actually I lie. They do.
Confirmed not working:
Galaxy S6 (the same device that is confirmed working in a couple flavours in fact also does not work)
I'm fairly good with tech, I was a developer and I still work around and with computers and hardware and software constantly. And this was a minefield even for me. What about others out there who are perhaps less into technology who just want a simple solution to their diabetes.
My whole conversation with them on the phone this morning revolved not around how to solve this issue, but instead on shifting blame onto the phone manufacturer.
Just thought you guys should know. Wondering if anyone else has had a similar experience?
FreeStyle are Misadvertising the way the LibreLink app works with Android devices leading to compatability issues and have no intention of fixing the problem or even alerting potential users that there is a problem.
I am uncomfortable with the way FreeStyle advertises the FreeStyle Libre sensors and the way they work with Android devices.
I have had a very uncomfortable morning going back and forth with FreeStyle and the impression I have thus far gotten is that they care very little for their customers and far more for the sales of their devices and keeping liability off of themselves.
The website states that the FreeStyle LibreLink and Libre Sensors will work with Android devices running version 5.0 and up. I personally use an iPhone 6s Plus most of the time, but I wanted this badly enough that I found and dusted off an old OnePlus One which runs Android 6.0.1 and has NFC and got it running again. (I don't mind having to carry two devices if I don't have to stab myself a bunch of times a day.)
As it so turns out. This statement on their website is an utter lie. The truth is it works with... most or at least, some Android devices running Android 5.0+. After doing more research online I'm coming across more and more compatability issues.
If you hunt for a compatable devices list via google (There is no way to easily find this directly on their website) you quickly learn that the 'Android 5.0' + thing is more or less wishful thinking on their part. ( https://www.freestyle.abbott/ie/en/librelink/compatibility-guide.html )
The actual list of confirmed working devices is very short:
Samsung Galaxy S5
Samsung Galaxy S6
Samsung Galaxy S7 and S7 Edge
Samsung Galaxy S8 and 8+
Nexus 6P
Google Pixel
Nexus 5X
There is not a single mention anywhere on the website of devices that are definitely not compatible, which is funny considering the number of forum responses online where people have contacted them and they have confirmed that there is an issue with a device that is known about. However they make no attempt to communicate this to people until after they have bought the device and it fails to work.
Actually I lie. They do.
Confirmed not working:
Galaxy S6 (the same device that is confirmed working in a couple flavours in fact also does not work)
I'm fairly good with tech, I was a developer and I still work around and with computers and hardware and software constantly. And this was a minefield even for me. What about others out there who are perhaps less into technology who just want a simple solution to their diabetes.
My whole conversation with them on the phone this morning revolved not around how to solve this issue, but instead on shifting blame onto the phone manufacturer.
Just thought you guys should know. Wondering if anyone else has had a similar experience?