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Hello all, it is me again with my problem, sorry :
I paid about 2000 pounds for a year to Dexcom, 2 of 4 transmitters failed, one after one month of work, the second after two weeks of work instead of three months. My claims for replacement were declined because of use of unofficial software.
So the legal situation is as follows : I paid money for an item; item did not work. The software, official or not CANNOT spoil the item (transmitter). I suspect there must be a legislation about customer rights, something like item replacement. The transmitters were simply defective or low quality. If the seller has no information about why item stopped working, and on these grounds refuses replacement, they may ask the customer to return the item for inspection and replace item or refund. I suspect there MUST BE something like this in the customer rights.
Do you have any idea about this? Thank you.
I paid about 2000 pounds for a year to Dexcom, 2 of 4 transmitters failed, one after one month of work, the second after two weeks of work instead of three months. My claims for replacement were declined because of use of unofficial software.
So the legal situation is as follows : I paid money for an item; item did not work. The software, official or not CANNOT spoil the item (transmitter). I suspect there must be a legislation about customer rights, something like item replacement. The transmitters were simply defective or low quality. If the seller has no information about why item stopped working, and on these grounds refuses replacement, they may ask the customer to return the item for inspection and replace item or refund. I suspect there MUST BE something like this in the customer rights.
Do you have any idea about this? Thank you.