Faulty Libre

GerryBolger

Well-Known Member
Messages
48
Type of diabetes
Prediabetes
Treatment type
I do not have diabetes
I wonder if I have a faulty Libre. I’m putting on my 2nd one and when I connect the two parts together there is no click despite the line being lined up. Any thoughts? Where can I go to get it changed. Thanks
 

kaylz91

Well-Known Member
Messages
1,090
Type of diabetes
Type 1
Treatment type
Insulin
As your prediabetic I take it you are self funding?

Is it possible you just didn't notice the click? I don't often notice it anymore

If it is in fact faulty then you'll need to contact Abbott customer service and they should replace it for you
xx
 

Jaylee

Oracle
Retired Moderator
Messages
18,214
Type of diabetes
Type 1
Treatment type
Insulin
I wonder if I have a faulty Libre. I’m putting on my 2nd one and when I connect the two parts together there is no click despite the line being lined up. Any thoughts? Where can I go to get it changed. Thanks

Hi,

OK? Have things gone to plan (from apox 30 seconds in.) according to the the video below?
Sometimes the mechanics with the applicator can go wrong. you can phone the Abbott care line & an advisor can help.
They will replace a faulty unit.

 
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GerryBolger

Well-Known Member
Messages
48
Type of diabetes
Prediabetes
Treatment type
I do not have diabetes
Exactly it’s when I push together no click and connect. Have you a number for them
 

kaylz91

Well-Known Member
Messages
1,090
Type of diabetes
Type 1
Treatment type
Insulin
As above, available on the box or on the website