Freestyle Libre customer services!

[Providence 62]

...or should I say total lack of customer services. I tried to order online and the website informs me that it is down. Have been trying for a few days now. Trying to ring them up now, but am being left in a queue then cut off. Does anyone else have these problems? Even having trouble with my local Boots. Asked them if they could order but they said no. I would welcome any suggestions from experienced Libre users.

Many thanks

 

[Tramk]

Customer service? Tried to complain about failing sensors showing 3 mmol/l different from fingerpricks. The answer: The sensor works!

 

[In Response]

I am very lucky that my Libre is now on prescription. Previously, I purchased my Libre from Superdrug and Asda with no problems.
When I have needed to contact Libre customer services, they have been very good on the phone

 

[Providence 62]

I am very lucky that my Libre is now on prescription. Previously, I purchased my Libre from Superdrug and Asda with problem.
When I have needed to contact Libre customer services, they have been very good on the phone

Perhaps they are a bit overwhelmed with Covid and the free offer. I have now been waiting for an hour both on phone and on chat.

 

[Jaylee]

...or should I say total lack of customer services. I tried to order online and the website informs me that it is down. Have been trying for a few days now. Trying to ring them up now, but am being left in a queue then cut off. Does anyone else have these problems? Even having trouble with my local Boots. Asked them if they could order but they said no. I would welcome any suggestions from experienced Libre users.

Many thanks

Hi,

To be frank. i get mine from ASDA pharmacy. I get offered the choice of Libre1 &2 LOL, I've been playing with them both lately.

I found Boots pharmacy in my local Sainsburys not too hot. They certainly wouldn't give me a VAT exemption.

But these outlets just retail the product. I've never dealt with the Abbott site. They actually turned me down for the free trial.. They seem to know i already use one..

 

[Providence 62]

Hi,

To be frank. i get mine from ASDA pharmacy. I get offered the choice of Libre1 &2 LOL, I've been playing with them both lately.

I found Boots pharmacy in my local Sainsburys not too hot. They certainly wouldn't give me a VAT exemption.

But these outlets just retail the product. I've never dealt with the Abbott site. They actually turned me down for the free trial.. They seem to know i already use one..

Always worth a go @Jaylee - I am just waiting for my second vaccination to take effect and then I am off down the road to my local ASDA who have them in stock.

 

[In Response]

Always worth a go @Jaylee - I am just waiting for my second vaccination to take effect and then I am off down the road to my local ASDA who have them in stock.

Good luck - my local Asda didn't have them in stock so I had to order them 2 days ahead.

 

[Providence 62]

Good luck - my local Asda didn't have them in stock so I had to order them 2 days ahead.

Just spoken to my local independent chemist who agreed to take the VAT exemption form after a bit of discussion. Only a couple of pounds more than the website so am quite pleased with that. Keeping my fingers crossed I get the prescription from the diabetic service now. The Libre 2 is a great piece of kit, but an almighty faff to get hold of.

 

[Jaylee]

Always worth a go @Jaylee - I am just waiting for my second vaccination to take effect and then I am off down the road to my local ASDA who have them in stock.

With my local. The gave me a quick VAT exemption form to fill out. Then future purchases there is a barcode by the till for the libre with the discount.
You may have to remind them you are VAT exempt & have done the form.
Dont let em scan the actual box.

Best wishes.

 

[Providence 62]

With my local. The gave me a quick VAT exemption form to fill out. Then future purchases there is a barcode by the till for the libre with the discount.
You may have to remind them you are VAT exempt & have done the form.
Dont let em scan the actual box.

Best wishes.

Thanks @Jaylee - valuable information. Until (if and when?) that prescription comes through I don't want to have to pay any more than I have to.

P

 

[Ushthetaff]

I’m lucky enough to get mine on prescription got to say every time I’ve been in contact with customer their service has been really good. And when they send me a new sensor replacement it arrives within 2 days

 

[Providence 62]

I’m lucky enough to get mine on prescription got to say every time I’ve been in contact with customer their service has been really good. And when they send me a new sensor replacement it arrives within 2 days

I think they may be a bit overwhelmed with the free offer. Glad you are getting a great service.

 

[nutribolt]

They actually turned me down for the free trial..

Have you tried to apply using a different email address. I used a different email address when applying for free trial purely by coincidence but they accepted mine and I only ever order online from their site so if they were checking against address and name combination I should have been declined.

With regards to their customer service, i would say if my experience is anything to go by then they are a very helpful bunch. Always trying to help and on 3 occasions when the sensor was failing they promptly arranged for the free replacement.

 

[Jaylee]

Have you tried to apply using a different email address. I used a different email address when applying for free trial purely by coincidence but they accepted mine and I only ever order online from their site so if they were checking against address and name combination I should have been declined.

With regards to their customer service, i would say if my experience is anything to go by then they are a very helpful bunch. Always trying to help and on 3 occasions when the sensor was failing they promptly arranged for the free replacement.

Hi Nutri, Yep i actually did. i use a primary private account for libreliink which is how they initially turned me down.
Then one i use for "band stuff" No reply either way..