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Hi all! So last week I received an enquiry letter from the NHS Business Services Authority saying that during February, I claimed a free prescription because I ‘have a valid medical exemption certificate’. I didn’t by the way fill out this prescription, someone from my hospital did so on my behalf. The problem is, I don’t have a medical exemption certificate because I was told in the past that I don’t need one because I’m diabetic and have been for the past 6 years (I am now currently 21). But after receiving this letter, it turns out I should have had one all along. And in the letter it says that if I am unable to prove that I am entitled to free nhs prescriptions, I will have to pay a penalty. I was told to apply for a medical exemption certificate and the penalty will be waived. So I went to my gp last week and filled out the application form and they said they will get the doctor to sign it and it will be sent off tonight. Turns out they lied because I called them today (8 days later) to see if they sent it and they said they haven't (whilst being rude throughout the call). Now I am absolutely fuming. On top of that, I stressed once again the importance of sending this form off urgently otherwise I'll have to pay a fine and the lady just said 'OK' and hung up. If I don't get this certificate within the next 2 weeks, I will have to pay this penalty. What can I do guys? I have no faith that my GP will send it off in time.