Hi Peter,
I am most sorry to hear about the experience you had - we invented Timesulin to be super simple to use and make life with diabetes a little easier for those of us with diabetes. It seems like that wasn't your experience.
I checked on the case history of your returns with the team and indeed it seems that the electronics in the product got damaged from the use of Timesulin, in a FRIO bag, without the waterproof liner that we and FRIO recommend (
http://www.friouk.com/customer-support.aspx).
Even if you open it up, since the product isn't waterproof, just like a iPhone, iPad or other commonly used electronics, it get's damaged. We are looking at some creative ways to solve this, so watch this space.
We always replace units that are defective no questions asked.
We have many thousands of people in the 40 countries we sell Timesulin, including in hot/humid climates in Asia, but it seems that there was a problem with yours which we will of course replace.
Sorry for the hassle you had.
John Sjolund
Timesulin CEO
Type 1 for 28 years.