Accu chek 360 help?

[lisacp]

Hello, can anyone help me?

I have been on the insight pump for 6 months now, having just bought a new laptop I am trying to upload the management system.
I am running the program but the computer then tells me that it can't load but doesn't say why.
I am not that great with technology so maybe I am just being thick.
Has anyone else had problems trying to upload this system.
Thank you

 

[Matthew-G-Bell]

Hey

What do you mean it wont load? the logs of the meter or the actual software itself?

 

[lisacp]

The software won't load.
I have tried to run the programme and after 5 minutes or so it just says that it cannot load and stops. Thanks

 

[CarbsRok]

ring your pump helpline, I'm sure they can help out.

 

[Matthew-G-Bell]

The software won't load.
I have tried to run the programme and after 5 minutes or so it just says that it cannot load and stops. Thanks

I'd advise you uninstall the software and then do a re-install (by plugging your meter back in)
If this doesn't work, you may need to install the drivers

This link may help
https://www.accu-chek.co.uk/gb/myaccuchek/Accu-Chek_360_2.0.0_Software_Update.html

 

[lisacp]

Thanks for your help.
I will try both tomorrow.

 

[bridkid_74]

Hi. If you have windows 10 its not compatible with the software as i found out. Accu chek told me it will be a minimum of 4mths at least before its sorted. I ended up buying a new laptop with windows 8 on it and it works fine. Bit drastic i know but at least i can now send all my handset info straight to my dsn. X

 

[Matthew-G-Bell]

Hi. If you have windows 10 its not compatible with the software as i found out. Accu chek told me it will be a minimum of 4mths at least before its sorted. I ended up buying a new laptop with windows 8 on it and it works fine. Bit drastic i know but at least i can now send all my handset info straight to my dsn. X

Not sure how W10 works as I didn't want to upgrade, but there is probably a "run in compatibility mode", find the icon for the software, right click, properties, and try "run in compatability for Windows 7".

Then again, as I said, I'm not sure this is a feature of W10, If you can't find it I'll have a look.

 

[davidphilipstafford]

It will run perfectly on windows 10 the secret is to put in the cd and select the installation "exe" file but DON'T run it. Right click and run the program compatability wizard. using the manual settings option after it has gone through the usual 1 minute check set to run in windows 7 mode. Then run the installation file it takes AGES but don't worry just let it do it. When it has finished re start windows 10 and run the program it should be absolutely fine.
It is working as of today march 2016 with all the latest windows 10 updated.
Hope that this might prove helpful.