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Animas Vibe - pump is not primed

Discussion in 'Insulin Pump Forum' started by Spiker, Aug 27, 2014.

  1. Spiker

    Spiker Type 1 · Well-Known Member

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    I've been getting this several times a day. What is likely to be causing it, and what should I do? Just keep changing the infusion set and insulin reservoir?

    And yeah obviously RTFM...
     
  2. phoenix

    phoenix Type 1 · Expert

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    I had some vague recollections and did a google.
    If you google' animas pump not primed error' you get a lot of results, admittedly most don't seem to recent.
    There was in fact a recall back in 2011 though the issue was said to have been resolved.
    http://www.mhra.gov.uk/home/groups/fsn/documents/fieldsafetynotice/con129186.pdf
    I think that if I were you, I would contact the company.
    It may be something to do with what you do, or the pump; either way they should be able to help
     
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    #2 phoenix, Aug 27, 2014 at 5:37 PM
    Last edited by a moderator: Aug 27, 2014
  3. MushyPeaBrain

    MushyPeaBrain Type 1 · Well-Known Member

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    Yes I would phone Animas as sounds like you have a faulty pump
     
  4. CarbsRok

    CarbsRok Type 1 · Well-Known Member

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    Phone animas and tell them you have wasted x amount of sets due to this so would they be kind enough to replace them.
     
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  5. Spiker

    Spiker Type 1 · Well-Known Member

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    Re RTFM, I did, the manual is useless on this. "Cause: pump not primed." Really?

    And the troubleshooting guide for the pump per se is one page. Doesn't include anything about this Warning.

    I will phone tech support. Thanks all.
     
  6. Spiker

    Spiker Type 1 · Well-Known Member

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    Just in case the pump is actually working, I need to wait 4 hours before I use a pen to correct the BG of 18-24 that I have been trying to correct with the pump for two days. Which is a shame since I feel like passing out.
     
  7. MushyPeaBrain

    MushyPeaBrain Type 1 · Well-Known Member

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    @Spiker dual correct. Assume the pump is giving some and then do smaller correction with pen in addition. 18-24 is far too high
     
  8. MushyPeaBrain

    MushyPeaBrain Type 1 · Well-Known Member

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  9. Engineer88

    Engineer88 Type 1 · Well-Known Member

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    I had an issue with this previously. Turned out to be an issue with the vials

    Have you got another batch?
     
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  10. Spiker

    Spiker Type 1 · Well-Known Member

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    I spoke to Animas Tech Support. This is what they said.

    They acknowledged that as this stops insulin delivery it should be classed as Alarm not Warning. Or at least it should be recorded in the pump History (it isn't; Warnings aren't).

    It can be caused by a bad cartridge that doesn't move smoothly. (If the pump also asks for a rewind, then it's a power failure of some kind.)

    Once a week or less they say is acceptable. Three times a day for the last 2 days (and 2 new cartridges) is not acceptable, they say.

    The initial response is to change the insulin reservoir cartridge.

    Physically what's happening to the pump? What's it detecting?/It means an internal positioning sensor thinks the cartridge has moved away from contact with the piston rod. Can be a sensor error, bad cartridge, mechanical shock moving the cartridge.
     
  11. Spiker

    Spiker Type 1 · Well-Known Member

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    Thanks, I have, Eng. Just arrived today. I will switch to those if the one I just replaced also fails.
     
  12. Heathenlass

    Heathenlass Type 1 · Well-Known Member

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    How's it going, @Spiker ?
    I seem to recall you have had problems with highs previous to your recent illness. Was this with the same pump ?

    Signy
     
  13. Spiker

    Spiker Type 1 · Well-Known Member

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    Hi Signy :)

    Yep same pump. I thought a few weeks ago the clear cause of high BG was infection, but maybe not, or not solely, because high and resistant BG did continue for a considerable time after the medics said the foot wound infection was gone. So much so that the first place I looked when things were awry this week was for some kind of "me malfunction" rather than a pump malfunction.
     
  14. Spiker

    Spiker Type 1 · Well-Known Member

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    A new reservoir cartridge got the same error after 2 hrs running time, so they are now advising me to use a cartridge from a different box (as correctly predicted by sundry pumpers here on DCUK). Time to start tracking batch numbers.
     
  15. donnellysdogs

    donnellysdogs Type 1 · Master

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    Incidentally Spiker what batch numbers are you getting probs with? Others here may be using same batch numbers? And getting odd highs without messages.
     
  16. Heathenlass

    Heathenlass Type 1 · Well-Known Member

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    That's what I thought - there appears to be a pattern of issues with that pump :( Thinking back, have there been problems from the outset ? If so, it's getting beyond acceptable now .

    Signy
     
  17. Spiker

    Spiker Type 1 · Well-Known Member

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    **** *rse Android app lost my post. Written by feckin NUNS!
     
  18. Spiker

    Spiker Type 1 · Well-Known Member

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    Two boxes of
    Batch (LOT) 100-124-11
     
  19. Spiker

    Spiker Type 1 · Well-Known Member

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    I'd just like to clarify that it is the irritating Android app that was written by NUNS!, not my post. My posts are never written by NUNS!, though on occasion the foam-spattering rage in the posts is inspired by them.
     
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  20. Spiker

    Spiker Type 1 · Well-Known Member

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    Fortunately Animas delivered 3 more boxes of reservoirs yesterday.

    Unfortunately, they are all LOT 100-124-11. :-/
     
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