I just rang my insurance company to share the happy news of my diabetes. I didn't realise I should untill the recent thread. Anyhow, after a lenghty hold listening to awful music and being told how important to them I am (or at least my monthly direct debit is) I was rewarded with a breif chat with a lady in an Indian call centre. Oh, happy days. Anyway, she didn't ask any questions, not even if I was t1 or t2 or on insulin. All she wanted to know if I had been told not to drive. In fact she could not have been less interested.
I know I was late telling them, and ignorance of the law is no excuse. And then when I did know it took a few goes to actually talk to someone (my call is important but the recorded message suggested I call back when they were less busy). Anyway, after all that ranting my question is, should I send a letter recorded delivery because I fear she didn't note down what I said.
Obviously I hope never to have to claim on the policy, but if I did I don't want them claiming I didn't tell them.
Not that I mistrust Indian call centres.......
I know I was late telling them, and ignorance of the law is no excuse. And then when I did know it took a few goes to actually talk to someone (my call is important but the recorded message suggested I call back when they were less busy). Anyway, after all that ranting my question is, should I send a letter recorded delivery because I fear she didn't note down what I said.
Obviously I hope never to have to claim on the policy, but if I did I don't want them claiming I didn't tell them.
Not that I mistrust Indian call centres.......
