Yes, it is my PCT that does not allow us to order our own consumables-reservoirs, sets, tubing, batteries etc. I have to order through the hospital and then wait whilst they get the order signed off from another department and then for the order to be signed off and come back to the person to order. Accuchek then send the supplies to the hospital, I then have to drive to go and get them.
TBH, it isn't ideal. The orders that I have to store at home are up to 6 months worth of spares....and when I first started on a pump I had problems with 2 types of sets before now settled with the rapid d ones, so twice I had 6 months of stock ordered on 2 different occasions which then had to go back.
I don' think there are too many PCT's that work this way. However, the positive is , that when I have 6 months worth of consumables, I don't have to worry for 6 months!!! Then all I have to worry about is the insulin and test strips from my GP, and that's no problem at all.
Swings and roundabouts really.
Hope you find the pump and sets and everything to suit, and that yo will be so soon settled in to being another 'pumper'!!