- Messages
- 1,551
I have posted before about DSN's taking or having hrus upon them - all responsility for patients of diabees but things are geing worse! its spreading to the hospital too/
Went to the eye clinic last week for laser reatment to "seal In " my steroid injection and was rather upse to find that it wasn't possible to do any more laser in the eye as I have had too much. Without laser the effects of the injection will only last for a few months. As I am always blinded by floaters for 4 weeks of this period I was not happy at the prospect .
It thus became more important for me to have the injection and follow-up laser asap in the other eye . This was ageed beween he consultant and another doctor who went away to make sure his was put in train immediately .
Today I received a letter with the promised appointment - a little later than expected. Unfortunately for me I have much eperience of the running of the popthalmologty dept
and was surprised o find that I had been given a day and time when another procedure was usually carried ou . As he clinic had been very busy I was no very surprised that a mistake had been made as both involved injections o the eye but obviously needed to get it put right.
I duly telephoned and explained to the admissions officer that it appeared a mistake had been made. I couldn't believe that she wouldn't accep what I told her. she just kept reiterating that I was "down for" what I knew o be the wrong procedure. I have had both and it was decided a while ago hat one was totally ineffectual for me. I sudddenly realised that I knew who this person ws and that from my observation of her she was reluctant o mve from her sea.
Because the letter I had received [which only gave a ime and place not details of the pricedure} tied in with what she had on the computer before her - which it must as both refered to the same hing I had to be wrong. When I insisted he tried to tell me that it was noemal practice to alternate these injections!
I asked o be put though to the consultants secretary - she told me there was no need as she would go and speak to him. I was able to inform her that he would be in the operating theatre!
at last .reluctantly she was forced to rise from her seat and walk the few feet o where he files were kept .
she returned and agreed that i was rihgt. No change of toneand no apology. I was less than gracious in return. she then started to bluster abut 2letters crossing in the post ". apparently I shpuld have been give an appointment in another week insted of the 6 weeks in the letter because ihis had been requesed ,.
If I had accepted her word or had been a new paient I would have wased several weeks and the error may or may not have beeen discovered on the day. i once had to argue with a surgeon at the operating theatre door because he hadn't read the notes!
i am sure mayny patients would have just accepted the word of the "admissions officer" I might have done so myself a few years ao.
No wonder people lose he wrong limbs and organs.
tI was very angry and upset . This is the second occasion in a few weeks i have had to argue - quite forcibly with people who are supposed to be helping me. I am still sufffering ereme inconvemience from the behaviour of a pracice nurse who arbitrarily cancelled my HBA1C which then affected
subsequent appointments merely because SHE had omitted to send out invitations to reviews.
I can understand errors but to blame patients for their errors and compound hem because of laziness is unforgiveable.
Its almost like a lottery. regardles of what he consultant orders he patients are only to be teated according to the letters which have been sent out - incorrect or not.
I despair. Why does everything have to be complicated? We hear a lot about too many administrators in the NHS, I think more are needed . Preferably of beter quality and wih a better atitude. I am sick of constant battles for no good reason
Went to the eye clinic last week for laser reatment to "seal In " my steroid injection and was rather upse to find that it wasn't possible to do any more laser in the eye as I have had too much. Without laser the effects of the injection will only last for a few months. As I am always blinded by floaters for 4 weeks of this period I was not happy at the prospect .
It thus became more important for me to have the injection and follow-up laser asap in the other eye . This was ageed beween he consultant and another doctor who went away to make sure his was put in train immediately .
Today I received a letter with the promised appointment - a little later than expected. Unfortunately for me I have much eperience of the running of the popthalmologty dept
and was surprised o find that I had been given a day and time when another procedure was usually carried ou . As he clinic had been very busy I was no very surprised that a mistake had been made as both involved injections o the eye but obviously needed to get it put right.
I duly telephoned and explained to the admissions officer that it appeared a mistake had been made. I couldn't believe that she wouldn't accep what I told her. she just kept reiterating that I was "down for" what I knew o be the wrong procedure. I have had both and it was decided a while ago hat one was totally ineffectual for me. I sudddenly realised that I knew who this person ws and that from my observation of her she was reluctant o mve from her sea.
Because the letter I had received [which only gave a ime and place not details of the pricedure} tied in with what she had on the computer before her - which it must as both refered to the same hing I had to be wrong. When I insisted he tried to tell me that it was noemal practice to alternate these injections!
I asked o be put though to the consultants secretary - she told me there was no need as she would go and speak to him. I was able to inform her that he would be in the operating theatre!
at last .reluctantly she was forced to rise from her seat and walk the few feet o where he files were kept .
she returned and agreed that i was rihgt. No change of toneand no apology. I was less than gracious in return. she then started to bluster abut 2letters crossing in the post ". apparently I shpuld have been give an appointment in another week insted of the 6 weeks in the letter because ihis had been requesed ,.
If I had accepted her word or had been a new paient I would have wased several weeks and the error may or may not have beeen discovered on the day. i once had to argue with a surgeon at the operating theatre door because he hadn't read the notes!
i am sure mayny patients would have just accepted the word of the "admissions officer" I might have done so myself a few years ao.
No wonder people lose he wrong limbs and organs.
tI was very angry and upset . This is the second occasion in a few weeks i have had to argue - quite forcibly with people who are supposed to be helping me. I am still sufffering ereme inconvemience from the behaviour of a pracice nurse who arbitrarily cancelled my HBA1C which then affected
subsequent appointments merely because SHE had omitted to send out invitations to reviews.
I can understand errors but to blame patients for their errors and compound hem because of laziness is unforgiveable.
Its almost like a lottery. regardles of what he consultant orders he patients are only to be teated according to the letters which have been sent out - incorrect or not.
I despair. Why does everything have to be complicated? We hear a lot about too many administrators in the NHS, I think more are needed . Preferably of beter quality and wih a better atitude. I am sick of constant battles for no good reason