1. Get the Diabetes Forum App for your phone - available on iOS and Android.
    Dismiss Notice
  2. Guest, we'd love to know what you think about the forum! Take the Diabetes Forum Survey 2021 »
    Dismiss Notice
  3. Diabetes Forum should not be used in an emergency and does not replace your healthcare professional relationship. Posts can be seen by the public.
    Dismiss Notice
  4. Guest, stay home, stay safe, save the NHS. Stay up to date with information about keeping yourself and people around you safe here and GOV.UK: Coronavirus (COVID-19). Think you have symptoms? NHS 111 service is available here.
    Dismiss Notice
Dismiss Notice
Find support, ask questions and share your experiences. Join the community »

medical company customer care and services

Discussion in 'Ask A Question' started by anna29, Jun 4, 2011.

  1. anna29

    anna29 Type 2 · Well-Known Member
    Retired Moderator

    Messages:
    4,789
    Likes Received:
    3,131
    Trophy Points:
    178
    Hi, Been left wondering how other persons go on with medical company customer care and services? Find roche so responsive and helpful with minimum waiting time over the phone, yet novo nordisk a nightmare! ridiculous length of waiting time over the phone then pass you onto another dept , you repeat yourself to another person then they ask you to hang on whilst they go and ask someone else then come back and give you another number to phone and use. Then it all happens AGAIN wait for ages for someone to reply then get transferred to another dept, then have to repeat yourself AGAIN then they finally ask someone and come back to you with the information you need and require! It winds me up as I am paying for the calls plus using their drugs and being given a poor customer care service. Unlike other medical companies. Its left me wondering how other persons go on when need any advice or information relevant. Anna.x
     
  2. anna29

    anna29 Type 2 · Well-Known Member
    Retired Moderator

    Messages:
    4,789
    Likes Received:
    3,131
    Trophy Points:
    178
    Hi, nobody had any similar experiences or problems with above post? no comments or replies? Anna. :eek:
     
  3. RussG

    RussG · Well-Known Member

    Messages:
    401
    Likes Received:
    2
    Trophy Points:
    38
    Don't know about Novo Nordisk but Bayer have been pretty slow to send things out to me. Plus I was expecting a free meter that never turned up. Haven't tried phoning yet as it's things that I would like but aren't essential (cable for meter to PC and a carrying case) and I got a meter from my DSN in the meanwhile.
     
  4. faircot

    faircot · Active Member

    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    21
    Bayer 0
    Abbott Labs 10

    I've never been able to get past Bayer's call system to talk to anyone, hence the score. By contrast Abbott Labs are responsive and helpful every time I call.
     
  • Meet the Community

    Find support, connect with others, ask questions and share your experiences with people with diabetes, their carers and family.

    Did you know: 7 out of 10 people improve their understanding of diabetes within 6 months of being a Diabetes Forum member. Get the Diabetes Forum App and stay connected on iOS and Android

    Grab the app!
  • Tweet with us

  • Like us on Facebook