Privacy notice

Privacy and Cookie Policy

Diabetes Digital Media Ltd ("We”, “Us”, “Our") are committed to protecting and respecting your privacy.

Engaging with each other and sharing health experiences and outcomes is improving real-world health. Why? Well, by sharing real-world data, change becomes possible.

Of course, we have a privacy policy. However, our philosophy is open and transparent. Real-world data is innovating healthcare, and we're proud to be part of that innovation.

You may also want to read our mission.

This privacy policy (“Privacy Policy”) (together with our Terms and Conditions and any other documents referred to) sets out the basis on which any personal data we collect from you (whether sensitive personal data or otherwise) (“Personal Data”), or that you provide to us, via our website (“Website”) and all branded pages on third party platforms (such as Facebook or YouTube) (insofar as they are applicable), will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Diabetes Digital Media Limited of Technology House, Sir William Lyons Road, University of Warwick Science Park, Coventry, CV4 7EZ, with registration number Z3613413.

1. Information We May Collect From You

1.1 We may collect and process the following data about you:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, for the purchase of products and/or use of our services, posting material, reviewing Products, raising quotes or general enquiries, completing an offer submission, entering a competition or requesting further services. We may also ask you for information when you report a problem with our Website or regarding the products and services provided by us.
  • Sensitive personal data concerning health matters from or about you if you disclose such information on our Website (via the Diabetes Forums, myLifestyle, the Diabetes App, when registering to take part in clinical trials, making enquiries or otherwise).
  • If you contact us, we may keep a record of that correspondence and/or any video or audio uploads or telephone calls.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders.
  • Payment details including but not limited to the name on your bank card, the invoice address and partial card number.
  • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

1.2 Please note you have the option of what information in your account is publicly displayed. Furthermore, within your account, you have the option to opt-in or opt-out of automatically generated e-mails from us.

2. Aggregate Data

With regard to each of your visits to our Website we may automatically collect the following information:

2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

2.3 We may collect this information for system administration, to report aggregate information to our advertisers or otherwise in accordance with this Privacy Policy. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

3. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

4. Our Newsletter

4.1 You may choose to opt in to receiving our newsletter, either directly through the “Join the Diabetes Newsletter” page, by entering a competition, submitting a (travel insurance or life insurance) quote request or when you complete a free meter enquiry form on our Website. If you choose to opt in you will receive related newsletters from us via email to your registered email address. If you do not wish to be added to our newsletter database please do not opt in.

4.2 In order to unsubscribe from our newsletter please select the “unsubscribe” option in your welcome email (or any subsequent newsletter emails). Please note this is an automated service and as such we cannot be responsible for any errors which may occur in submitting your unsubscription request. Please contact us at [email protected] if you require any assistance with unsubscribing from our newsletter.

5. Where We Store Your Personal Data

5.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfilment of your order request, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted through the secure system with SagePay. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Medical Information

You should be aware that information captured via our Website may be viewed by our medical team. None of this information will be passed to any other person except for:

  • disclosure for the prevention of crime;
  • in accordance with the law;
  • compliance with the direction of any regulatory or governing bodies;
  • for the purposes of preventing injury or harm to you as the data subject; or
  • when registering to receive services or take part in clinical trials/surveys, to the responsible organisation(s).

7. Uses Made of the Information

7.1 We use information held about you in the following ways:

  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • as part of our efforts to keep our Website safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • to notify you about changes to our service.

7.2 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking the relevant boxes on the forms we use to collect your data (the “Data Collection Point”). You can also exercise the right at any time by contacting us at [email protected]

8. Disclosure of Your Information

8.1 We may disclose your information to:

  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
  • analytics and search engine providers that assist us in the improvement and optimisation of our Website; or
  • research organisations.
    Please note, we do not disclose information about identifiable individuals to such third parties, but we may provide them with aggregate information about our users (anonymous and aggregated). 

8.2 We may disclose your personal information to third parties:

  • including business partners or suppliers for the performance of any contract we enter into with you strictly as is necessary to provide you with the products or services that you request from us;
  • in registering for the Prescription Service (DCUK+), will share that information once, to Pharmacy2U for that the purpose of Pharmacy2U providing the Prescription Services and will not store or use that information for any other purpose;
  • in the event that you register to take part in a clinical trial, in such circumstances we will only provide your personal information to the responsible clinical research organisation(s);
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements;
  • or to protect the rights, property, or safety of Diabetes Digital Media Limited, our customers, or others (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction);
  • for the prevention of crime, in accordance with the law, regulatory or governing body, for the purposes of preventing injury or harm to the data subject; or
  • otherwise in accordance with this Privacy Policy.

9. Third Party Links

Our Website may, from time to time, contain links to and from the Websites of our partner networks, advertisers and affiliates. If you follow a link to any of these Websites, please note that these Websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Websites.

10. Access to Information

The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

11. Changes to Our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.

12. Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to [email protected] 

Cookies Policy

1. Our Use of Cookies

1.1 (the “Website”) uses cookies, which are small text files stored on a user’s computer by their web browser. DIABETES DIGITAL MEDIA LIMITED (“We”, “Us”, “Our”) uses cookies to store information about your preferences, speed up your searches, recognise you when you return to our Website and estimate our audience size and usage pattern (and branded pages on third party platforms (such as Facebook or YouTube)). For details on the specific categories of our cookies and what they are used for please see below.

1.2 You may delete and block all cookies from our Website by changing your browser settings to refuse the setting of all or some cookies. Making this change may affect the functionality of our Website and you may not be able to access all or parts of the Website.

By continuing to browse our Website you are agreeing to our use of cookies.

2. Our Cookies

2.1 Strictly necessary cookies

These are cookies that are required for the operation of our Website for example, cookies that enable you to log into secure areas of our Website or use the shopping basket. These include: ASPSESSIONIDASATTARQ which is used to track your session, __support_check which is used by the Website to store cached images and expires at the end of each session, open-panel which is used by the Diabetes Forum and expires in 7 days, sfnDSCookie which is used by the Diabetes Shop to store your session and style_cookie which is used to identify what style you are using on the Diabetes Forum.

2.2 Tracking cookies and pixels

• Tracking cookies are used to provide information on the pages that are viewed. This information is anonymous, not shared with anyone else and used on our Website. Tracking cookies set from our Website will be predominantly from Google Analytics and Hitslink.
• Tracking pixels may also be set in emails and banner display advertising to monitor the number of times that an email or banner has been seen. They are not used for any other purpose.
• Cookies may occasionally be used to display some users’ surveys or different versions of a page. We then use analytics to identify which version of a page provides a better user experience.
• Cookies may also be set to see how well certain banners ads are received. This helps to identify how many times an advertisement has been seen, clicked on or downloaded. 
• Common cookies you may encounter on our Website are __utma, __utmb, __utmc, __utmz, __utmv which are for Google Analytics (see the Google cookie page for more information); reg_fb_gate, reg_fb_ref which are Facebook cookies (see more about these cookies here). Cookies beginning with hellobar_ are used to show you relevant offers on pages that you are visiting and the cookie expires in 1 year.

2.3 Diabetes Community Forum cookies

• By browsing Diabetes Forum the xenforo software will create a number of cookies. The first two cookies contain a user identifier ("user-id") and an anonymous session identifier ("session-id"), automatically assigned to you by the xenforo software. A third cookie will be created once you have browsed topics within the Diabetes Forum and is used to store which topics have been read, thereby improving your user experience.
• Cookies created by the Diabetes Forum will typically last 1 day unless you log out beforehand. style_cookie is a cookie that is used to determine which style you are using on the Diabetes Forum.

3. More Information

For more detailed information about cookies please visit

4. Contact Us

If you have any questions or comments about the use of cookies on our Website please contact: [email protected]