- Messages
- 25
- Type of diabetes
- Type 1
- Treatment type
- Pump
- Dislikes
- ****** doctors
Having problems with my new surgery - I will add the email I've just sent to the practise manager below as you will hopefully get the jist! Has anyone else had any similar problems?
Thanks
Hi
I am a new patient at your health centre, having moved to the area from Kent recently. I'm a type 1 diabetic and have been for nearly 15 years. As you may be aware, diabetes is a self-managed condition. In order for me to do manage my diabetes I use a number of different things to help me.
All diabetics are required to have 3 monthly blood test to see how their blood sugars have been and also to check things such as thyroid, kidney and liver function, blood count etc. These are all important to know as it allows me to see how well I am managing it and if I need to do anything differently.
In Kent after every blood test I would either call the surgery and they would give me the numbers over the phone or they would print them off for me to collect.
Since moving to Glastonbury I have had real trouble getting hold of my blood tests results. Firstly they won't give them to me over the phone as they are not 'medically trained'. Whilst I do understand this I am not actually looking for any medical advice, just the numbers so I can see for myself how I am doing.
I came into the surgery today to see if I could get them printed off but the receptionist explained that it would be a £10(!) charge for me to get a copy of my results and just couldn't just give them to me off the screen. Whilst I am happy to contribute to printing costs I feel £10 to see my results is an absolute joke and I actually feel that I am being discriminated against for having a 'self managed' condition which I cannot manage without my test results. She has booked a telephone consultant for a weeks time which I feel is a complete waste of the doctors time as I don't need any advice from them (I am under the care of a consultant at the hospital), and why do I need to wait another week just to get my results??
I would be grateful if you could look into this for me.
Many thanks
Thanks
Hi
I am a new patient at your health centre, having moved to the area from Kent recently. I'm a type 1 diabetic and have been for nearly 15 years. As you may be aware, diabetes is a self-managed condition. In order for me to do manage my diabetes I use a number of different things to help me.
All diabetics are required to have 3 monthly blood test to see how their blood sugars have been and also to check things such as thyroid, kidney and liver function, blood count etc. These are all important to know as it allows me to see how well I am managing it and if I need to do anything differently.
In Kent after every blood test I would either call the surgery and they would give me the numbers over the phone or they would print them off for me to collect.
Since moving to Glastonbury I have had real trouble getting hold of my blood tests results. Firstly they won't give them to me over the phone as they are not 'medically trained'. Whilst I do understand this I am not actually looking for any medical advice, just the numbers so I can see for myself how I am doing.
I came into the surgery today to see if I could get them printed off but the receptionist explained that it would be a £10(!) charge for me to get a copy of my results and just couldn't just give them to me off the screen. Whilst I am happy to contribute to printing costs I feel £10 to see my results is an absolute joke and I actually feel that I am being discriminated against for having a 'self managed' condition which I cannot manage without my test results. She has booked a telephone consultant for a weeks time which I feel is a complete waste of the doctors time as I don't need any advice from them (I am under the care of a consultant at the hospital), and why do I need to wait another week just to get my results??
I would be grateful if you could look into this for me.
Many thanks