I have spoken to Roche's pump careline this morning, and they confirmed that we need to use the "Smart Pix 2" to upload data from the Insight handset to the Diasend software. They told me that the Smart Pix 2 costs £95, although some hospital trusts will pay for this. I am interested to see that other people have said that Smart Pix 2 is not generally available to the public, as I am also unable to find it on Roche's website: all searches turn up a picture of the original infrared Smart Pix (which we already have, and cannot be used with the Insight handset due to having no USB input port). I am contacting my son's hospital clinic to see what to do, as they specifically asked us to use Diasend to upload data from my son's meter.