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Diabetes Soapbox - Have Your Say
Medical Receptionist RANT
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<blockquote data-quote="donnellysdogs" data-source="post: 476717" data-attributes="member: 17713"><p>I am not a receptionist, but I feel they have a hard time actually. The reception at our GP can get absolutely bombarded at 8am in morning by phones and people in person. It is never nice from my point of view to tell people no to anything at all.. And they have hundreds of phone calls each morning.</p><p></p><p>Most larger practices have got prescriptions and bookin appointments online now. I use this facility, and can pretty much guarantee that if I use this service I will get seen the same day.</p><p></p><p>All doctors to comply with CQC standards have to have a Patients Participation or Reference Group. The Group should do an annual survey for patients to complete.. (This is in addition to the one that Mori sends to selected people). </p><p></p><p>All Practices should review the surveys and be seen to listen to their patients and act upon details like ' cant get through by phone' 'no appointments' etc. normally these surveys are published on line for patients to complete, or sometimes volunteers can give them out to patients.</p><p></p><p>Then you could go down the official line of sending your complaints to NHS choices if living in England, and I think Wales. </p><p></p><p>Patients have to take actions themselves. GP's do have to listen and improve. Unless patients voice their complaints officially the GP's never know whats happening in reception.</p><p></p><p></p><p></p><p>Sent from the <a href="http://www.diabetes.co.uk/app/?utm_source=sig&utm_medium=txt&utm_campaign=appsig" target="_blank">Diabetes Forum App</a></p></blockquote><p></p>
[QUOTE="donnellysdogs, post: 476717, member: 17713"] I am not a receptionist, but I feel they have a hard time actually. The reception at our GP can get absolutely bombarded at 8am in morning by phones and people in person. It is never nice from my point of view to tell people no to anything at all.. And they have hundreds of phone calls each morning. Most larger practices have got prescriptions and bookin appointments online now. I use this facility, and can pretty much guarantee that if I use this service I will get seen the same day. All doctors to comply with CQC standards have to have a Patients Participation or Reference Group. The Group should do an annual survey for patients to complete.. (This is in addition to the one that Mori sends to selected people). All Practices should review the surveys and be seen to listen to their patients and act upon details like ' cant get through by phone' 'no appointments' etc. normally these surveys are published on line for patients to complete, or sometimes volunteers can give them out to patients. Then you could go down the official line of sending your complaints to NHS choices if living in England, and I think Wales. Patients have to take actions themselves. GP's do have to listen and improve. Unless patients voice their complaints officially the GP's never know whats happening in reception. Sent from the [url=http://www.diabetes.co.uk/app/?utm_source=sig&utm_medium=txt&utm_campaign=appsig]Diabetes Forum App[/url] [/QUOTE]
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