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<blockquote data-quote="coby" data-source="post: 2430323" data-attributes="member: 258524"><p>Hi everyone!</p><p>A few of you may recall that I have phone anxiety issues, which have caused me problems taking up my diabetic review over the last few months. I had tried to explain to the receptionist, when initially booking diabetic blood tests, that I could not phone my GP nor could I take a booked call from him, She just kept insisting that this is what they do now, and wasn't really listening to my reply that this would be impossible for me.</p><p>This is a new practice for me in a new area, and so they don't know me, and due to moving during the first flush of the pandemic I have never met my new doctor.</p><p>Well anyway, some kind person on this site suggested that I write to the Practice Manager ... which I did yesterday, and today she replied with the following <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p>(How lovely of her to be so helpful and reassuring)</p><p></p><p>Thank you for your letter which I have received today.</p><p>I can confirm that there is a note in the system to contact you by letter or email but not by telephone. We can also contact you by SMS (text message) to your mobile if you would like?</p><p></p><p>With regards to your overdue Diabetes Review, I am pleased to say that we can offer you a face-to-face appointment with our Nurse Jane. </p><p></p><p>We will need to book you in with one of our Phlebotomists first to obtain some up to date blood tests. </p><p></p><p>Our in-house Phlebotomy team are available on:</p><p></p><p>Mondays 8:30-10:30</p><p></p><p>Tuesdays 8:45-13:00</p><p></p><p>Wednesdays 10:00-12:45</p><p></p><p>Thursdays 9:30-11:45</p><p></p><p></p><p>Please let me know if you have a preferred day or time and I will make the appointment for you.</p><p></p><p>Once we have that booked, I will go ahead and book the review. Jane works Mon-Wed 8:30-16:30.</p><p></p><p>I look forward to hearing from you soon.</p><p></p><p></p><p>Kind Regards, </p><p></p><p>Vicky</p></blockquote><p></p>
[QUOTE="coby, post: 2430323, member: 258524"] Hi everyone! A few of you may recall that I have phone anxiety issues, which have caused me problems taking up my diabetic review over the last few months. I had tried to explain to the receptionist, when initially booking diabetic blood tests, that I could not phone my GP nor could I take a booked call from him, She just kept insisting that this is what they do now, and wasn't really listening to my reply that this would be impossible for me. This is a new practice for me in a new area, and so they don't know me, and due to moving during the first flush of the pandemic I have never met my new doctor. Well anyway, some kind person on this site suggested that I write to the Practice Manager ... which I did yesterday, and today she replied with the following :) (How lovely of her to be so helpful and reassuring) Thank you for your letter which I have received today. I can confirm that there is a note in the system to contact you by letter or email but not by telephone. We can also contact you by SMS (text message) to your mobile if you would like? With regards to your overdue Diabetes Review, I am pleased to say that we can offer you a face-to-face appointment with our Nurse Jane. We will need to book you in with one of our Phlebotomists first to obtain some up to date blood tests. Our in-house Phlebotomy team are available on: Mondays 8:30-10:30 Tuesdays 8:45-13:00 Wednesdays 10:00-12:45 Thursdays 9:30-11:45 Please let me know if you have a preferred day or time and I will make the appointment for you. Once we have that booked, I will go ahead and book the review. Jane works Mon-Wed 8:30-16:30. I look forward to hearing from you soon. Kind Regards, Vicky [/QUOTE]
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