Changes To Insurance4insulinpumps?

I got the same emails and had a quick look through the policies offered by Burnett and insurance4insulinpumps. Both are underwritten by different companies, and both have some exclusion clauses but Burnett seems to have one extra, see below. Between that and the slightly cheaper price I plan to move back to insurance4insulinpumps.

ELECTRONIC DATA EXCLUSION CLAUSE
We will not pay for loss or destruction of, or damage to, any property, or any other loss or expense, or any
legal liability of any nature caused by, or contributed to, or arising from:
● Computer viruses, erasure or corruption of electronic data;
● The failure of any equipment to correctly recognise the date or change of date;
For the purpose of this exclusion, “computer virus” means a corruption instruction from an unauthorised
Source that propagates itself via a computer system or network.

Ljm84 said:

Hello everyone,

I usually just lurk around here but I’ve got a dilemma that I’m sure a few of us will share and I’m wondering what you all think.

It’s seems the background company for
insurance4insulinpumps has changed.
I got an email last night saying there had been ‘important changes’ and this link -
https://insurance4insulinpumps.co.uk/pages/news
A few weeks before this Burnett & Associates had sent an email saying the trading name had changed but there’d been no brake in cover and they now had a 24/7 contact centre.

So what are you all doing? Staying with Burnett or cancelling and moving with the brand?
Anyone got any inside knowledge? So far I’ve been lucky enough not to have to call on my insurance and picked the original company based on feedback here and my diabetes nurse.

Thanks guys,
Lisa

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Hi @Ljm84 I have cancelled my policy with Burnet and reverted back to Insurance for Insulin Pumps.
I think the policy is slightly better, and you save a little money!
I certainly wasn't impressed with how Burnet dealt with my cancellation, I was passed from pillar to post and made 3 calls. Third tine lucky, a great call handler cancelled immediately!
Christine

Have you tried adding your pump to your home insurance? That's how mine's insured.

I cancelled earlier today by email. I actually asked to cancel when the direct debit was going to be taken, on the 3rd, but they cancelled with immediate effect, so it might save you some time on the phone!

I am new here. A friend of mine from our local clinic (a fellow pump user) pointed me to this discussion as we were talking about the emails we both got from Burnetts. I want my pump to be insured away from my home contents insurance. Last year I lost my pump while out walking and our home insurance didn't cover it.

I read the insurance check list on the website and spoke to their support team, as I had a lot of questions before taking out the insurance. They were extremely friendly and knowledgeable.

I wish I understood how they took over my policy without notifying me beforehand - but maybe I am too old to understand these things but I have decided to cancel my policy and go back to Insurance4insulinpumps.

Ljm84 said:

I have wondered about the home contents insurance and the fact that the pump is going to be out

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Many house insurances cover items away from the home. For example, many include bicycle insurance.
But it is worth checking the details of your insurance - or just phoning/emailing them and asking.

Most insurances will have the option to include things away from home but you have to actively choose it and pay more.