Contour next meter

Z

Zazza

Member

Messages

6

Type of diabetes

Friend

Treatment type

I do not have diabetes

• Apr 14, 2015

• #1

Hi
I've been using the contour next sub meter but it has stopped working with the pc. It says there is a fault on it, I've scanned it but it says nothing's wrong. I've uninstalled and reinstalled the software.
On normal storage usbs I've ended up formatting the stick but I don't think it's an option in this case.
Anyone have any suggestions please

 

Heathenlass

Well-Known Member

Messages

1,631

Type of diabetes

Type 1

Treatment type

Insulin

• Apr 14, 2015

• #2

Try phoning Bayer customer care, the number is on their website. If you have registered your meter, they will probably send you a replacement if they are unable to suggest another way of fixing the problem . They are usually pretty good .

And welcome, by the way

Signy

 

Z

Zazza

Member

Messages

6

Type of diabetes

Friend

Treatment type

I do not have diabetes

• Apr 15, 2015

• #3

Thanks I will give it a go today

 

fleurtess

Well-Known Member

Messages

124

Location

Near Moffat Scotland

Type of diabetes

Type 1

Treatment type

Insulin

Dislikes

spiteful people, noisy naughty kids

• Apr 15, 2015

• #4

I sent Bayer an email when my tester failed. I received one in the post 2 days later. They are very good

 

Z

Zazza

Member

Messages

6

Type of diabetes

Friend

Treatment type

I do not have diabetes

• Apr 15, 2015

• #5

Tester itself seems fine. It seems to be a software problem. I will give them a ring after work

 

fleurtess

Well-Known Member

Messages

124

Location

Near Moffat Scotland

Type of diabetes

Type 1

Treatment type

Insulin

Dislikes

spiteful people, noisy naughty kids

• Apr 15, 2015

• #6

I phoned Bayer about a fault. They were very helpful