Hi everybody
This morning my receiver fall in water and it doesn't work anymore.
I would live to dry it but can't find the way to open the case. Can you give me an advice to do it ?
Another question : does Dexcom in USA or in UK repair receivers ?
Thanks
Christian
Hi Christian, I have never tried it myself, but the 2 things I have heard a number of times for wet mobile phones are 1) place the unit in a jar of dried (uncooked) rice and leave. The rice apparently absorbs the water. 2) My father in law got a mobile phone wet and purchased a substance which came in a plastic bag designed for this situation off the internet. However, it did not work but for £5 or £10 it might be worth trying!
I remember seeing somewhere on Dexcom's website that they will replace the receiver for $199usd one time. Couldn't find it today, but it was definitely there less than a month ago.
I remember seeing somewhere on Dexcom's website that they will replace the receiver for $199usd one time. Couldn't find it today, but it was definitely there less than a month ago.
I think it probably depends on the goegraphy. I suspect that if the OP is in the UK, they will have to take their chances with Advanced Therapeutics... Having that info will help!