your uk based, 111 is available to contact although waiting times can be long the forums here are a fantastic resourceThere isn't a hot line to contact anyone either. I've always thought that there should be one, just for advice if nothing else. Thank goodness for the forums.
What basal do you use?I have a piece of paper and biro in the pen case with my abasaglar and I always tick the day to say I've taken the dose - having the pen in situ means there is no reason that it doesn't happen, but I also log the data in XDrip+, which is what I usually look at.... (shame these pens don't have a memory - I know there are aftermarket caps, I may now have a look at them!)
I use Abasaglar, good idea with the pill organiser. I thought my paper in the pen-case with biro was pretty much foolproof, and I guess one error in (I guess?!) 10y isn't a terrible rate. The main problem I'd have with the pill organiser approach is that if I travel, it would be either a faff or impossible to take with me, and I think what I do needs to simply be a habit (which I thought it was, but hey.)What basal do you use?
Tresiba and Levemir can be used with Novopens with a memory for last dose.
Another pretty much foolproof trick is to use a 7 day pill organiser and put a pen needle in for every day of the week (or two if you split your basal). It's easy to dose and forget to log, equally easy to log and forget to dose, impossible to dose without using a pen needle.
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