Hello and welcome to the forum
As far as I'm aware, Lantus and Toujeo are both insulin glargine but differ substantially in terms of their concentration. Lantus is 100u/ml where Toujeo is 300u/ml. The rationale behind Toujeo is to allow insulin resistant type 2's to inject smaller quantities of insulin than they would with Lantus. Given the differences in concentration, I would NOT be starting to use the Toujeo without seeking the advice of your Doctor. I'm sure the receptionist was just trying to help, but what she has done is actually pretty dangerous.
If you were to take the same dose of Toujeo as you would Lantus then you will be injecting a greater concentration of insulin and run the risk of severe hypoglycemia which can lead to death...