I don't want to appear patronising but I know exactly what you mean. What I did was confront my receptionist regarding my results when she would not give them to me over the phone. I visited the surgery and was told the numbers don't mean anything to her. I kept my cool and replied, ' No but they mean everything to me'. It worked and the numbers were given. This has resulted in a much better understanding with all parties at my surgery. I may have been lucky but I now feel I have control over them which is how it should be. My new practice nurse has been brilliant so far. If the problem had persisted then I would have gone to the PCT, who don't exist now. You should consider contacting your Healthwatch or Clinical commissioning Group (CCG) if you receive no response or at least threaten it but in a nice way. It is not right that we have to fight for good treatment but sometimes we must to achieve better health care. I really wish you well and let me know if I can help in future should you need it.