Hi Jane!
We have a couple of different 'staff' ranks on the forum.
The names you see in purple, such as @
charlotte.summers and @
Tj Singh are people who are members of the Diabetes.co.uk team. The team includes web developers, content writers etc. they may not post on the forum often, but do like to read around the forum and take an interest in what's going on here.
The names in orange (like mine) are Administrators. Admin roles are pretty self-explanatory so I won't bother giving you all the details!
Blue names like @
anna29 are senior moderators - the role of a senior moderator is to help keep the moderator team going and to intervene in situations where others may not feel confident enough to do so.
Green names like @
daisy1 are global moderators - the role of a general moderator is to take care of posts that are reported by users that break the forum rules, as well as to help new users find their feet in the forum setting.
As for the troll posts you refer to - if you believe someone is here purely as a troll, please send me a private message and I will investigate further
The 'active' and 'well known' members are automated titles given out to those who have reached a certain milestone in collecting trophy points. Here is a list of the current titles and minimum trophy points required for each:
New Member - 0
Member - 5
Active Member - 25
Well-Known Member - 45
I'll probably be adding more of these as we add more trophies. You can find out which trophies are available and how to obtain them here:
http://www.diabetes.co.uk/forum/help/trophies