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Pump went wrong 5 o'clock today

caretaker

Well-Known Member
Messages
276
Location
essex
Type of diabetes
Type 1
Treatment type
Pump
i was having problems a bit higher than normal BG so i set a temp basal ..didn't do anything.BG still climbing so next step. change every thing ..battery..... site the lot...still NO LUCK .so i did that all again very slowly. still NO DELIVERY.
Great it bank holiday Monday.
so i phoned the medtromic help line that's in the US after 5 pm.but only charged at UK rate ? cant wait to see my phone bill.

They will be send me a replacement tomorrow

But as a typical man i had to try and fix it .
and after opening a new box of infusion sets it worked. I call them back and got the same girl xx on the phone and she said they will replace it just in case and send me some more infusions sets.
 
Good customer service
 
Great customer service,I have just started pumping with Medtronic pump,it's so good to know their customer service is so good,though I hope I don't have to use it.
 
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