ARRRRRRGGHHHHHHHHHH!!!!!!! We are talking R B H here aren't we! This always happens to me too. I have just had a baby, and due to previous laser treatment, it meant that they had to see me a few times during pregnancy. They never gave me an appointment, but said it would arrive by post. They were right, it did, 3 days after the appointment I was supposed to have attanded..and due to that clause they treat you like a leper. My last appointment there, they had lost my notes again (2 time this year) didn't dilate my eyes until 4 hours later,and the entire appointment took 2 minutes. They are running Saturday clinics to catch up, which is to be praised, however, as teh dim nurse wouldn't dilate my eyes until the Dr had spoken, by the time it was my turn, all teh staff except the dr had gone home, he spect less than 30 seconds per eye, and I could make a new appointment as the receptionist had gone home! IT AMKES ME SO ANGRY!!!!!! Very sympatheic to your plight, and that of your husband. You have spurred me on to write a letter of complaint too.