Hello, I have had this situation with my testing system, but things went crackers and had to talk with the nurse, who agreed with me and gave me another new meter, and then I carried on and things went back to normal. Then there was a problem getting the testing strips, and then recalls, so the nurse decided that there had been too many recalls , so changing to a new meter make, and then discovered the chemist did not have any, and there was a shortage, so had to go back to other meter, well all things improved and now new ststem is working well and giving good readings that are accurate. These meters are so vital, keep the readings going they are vital, ttfn