Unless you had an up to date prescription you wouldn't have been sold new glasses anyway.I wasn't going to post this, but was urged to because surely this is illegal?
I went into Vision Express opticians looking for a new pair of glasses (first time I'd been to a Vision Express), and the staff were really keen to sell their current offer. I said I needed a new eye-test before I bought anything and the girl said of course, and went to see if I could be fitted in. Yes, she said - we can fit you in, in 20 to 30 minutes and the cost was £25.
So I explained I was diabetic, and actually didn't pay for eye-tests, this then suddenly seemed to be 'a problem' and she went away to 'speak to the manager' and came back and suddenly (yes, you guessed it) I now couldn't be 'fitted in' anymore and unbelievably she said "it takes too long to deal with diabetics" !!! She also bizarrely asked me about what 'eye drops' I used? I told her I don't take eye-drops and didn't know what she was talking about...
Suffice to say, a real lack of knowledge for an opticians, and terrible attitude towards diabetics. Very bad service indeed.
So I left and went straight to John Lewis, and had an eye-test immediately with no problems whatsoever (and also bought glasses there instead).
I emailed Vision Express customer services but (yes, you guessed again) they NEVER replied. Unbelievable
(
I would post this on their Facebook page. You will be amazed how quickly they respond!! Sue xxx
As quite a few have said it is unusual for VE to give such bad service. I think when the OP said he was diabetic they thought he wanted a Retinopathy test which can only be carried out by named opticians, with a set appointment time as it does take time for this test to be done. VE once noticed a problem with my eye, told me it ws pointless to give new glasses and referred me direct to the eye clinic at my local hospital. I have used them many times and never had a problem, one dissatisfied customer does not make a bad opticianI shall give VE very wide birth and will my missus
I wasn't going to post this, but was urged to because surely this is illegal?
I went into Vision Express opticians looking for a new pair of glasses (first time I'd been to a Vision Express), and the staff were really keen to sell their current offer. I said I needed a new eye-test before I bought anything and the girl said of course, and went to see if I could be fitted in. Yes, she said - we can fit you in, in 20 to 30 minutes and the cost was £25.
So I explained I was diabetic, and actually didn't pay for eye-tests, this then suddenly seemed to be 'a problem' and she went away to 'speak to the manager' and came back and suddenly (yes, you guessed it) I now couldn't be 'fitted in' anymore and unbelievably she said "it takes too long to deal with diabetics" !!! She also bizarrely asked me about what 'eye drops' I used? I told her I don't take eye-drops and didn't know what she was talking about...
Suffice to say, a real lack of knowledge for an opticians, and terrible attitude towards diabetics. Very bad service indeed.
So I left and went straight to John Lewis, and had an eye-test immediately with no problems whatsoever (and also bought glasses there instead).
I emailed Vision Express customer services but (yes, you guessed again) they NEVER replied. Unbelievable
I visited the Workington branch of vision express,told them I was a diabetic type 1 didn't have to pay for the eye test got vari=focal glasses had to only pay £ 5 for the frames I wanted got first class service. the lady who dealled with me was Romanian. on my 2nd visit when my specs were ready first class friendly service.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?