Hypo unawareness is probably quite common; it was thought that it related to long duration diabetes and/or autonomic neuropathy which often occurs with the regular neuropathy.
But there is good evidence that hypos make one less aware of hypos and increase risk of further hypos.
And good evidence that ageing (age over 65 years) is associated with loss of awareness.
I am sure that the advice above to check on basal dose is really important, and if awake, it would be worth checking a few 3.00 am-ish levels to see not hypo in night - often half the hypos happen at night but are not noticed.
Neuropathic pain is horrible - I guess he has gone down the vitamin D, antidepressent eg duloxetine, anti-eplieptic eg gabapentin, pregabalin, and opiate eg oxycodone, tapentadol route? There are also lidocaine plasters and capsaicin cream as topical treatments; but the treatments are not great - might make pain bearable, but often when abolished pain, unbearable drug side effects.
best wishes