I've had this problem pretty much every time I try to connect a new sensor in Shugah. For the record, I'm running iOS 17.2.1 on an iPhone 14 Pro.
Each time I tried to attach a new sensor directly I Shugah, I got "scanning" but no actual detail of the sensor, and nothing else happens.
The solution I've found is:
- Download the Abbott Freestyle app
- start the sensor in Freestyle - you'll get the usual "the sensor will be ready at...."
- once the sensor is connected to Freestyle, only then:
- go into Settings on your phone and disable Bluetooth connection for the Freestyle app
- then connect via Shugah
Freestyle seems to be activating the sensor in a way that Shugah seems unable to do.
A word of caution however. Once you attach to the Shugah app, freestyle will only allow scan readings of your sensor from there onwards. No may yet what you do, Freestyle will not subsequently allow you to return to using Freestyle as a CGM type app, unless you replace the sensor. it's an issue common to all third party apps, not just Shugah. Once another app has attached as a CGM ready, freestyle seems unable or unwilling to return to running a CGM type relationship. As I say however, it does allow you to run Freestyle as a "cover and read" type sensor read on your phone.
By the way, not switching off Bluetooth on your phone for freestyle (it's in Settings on your phone, not in the Freestyle app), Shugah will not be able to connect to the sensor at all, as Freestyle seems to grab and hold the Bluetooth connection, even though it does so in a pretty unhelpful way.
Hope this helps, and if anyone finds a different, or better solution, PLEASE let me know.
While I love Shugah, loads better than the Freestyle app, each replacement drives me insane.......
Good luck, one and all