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Any Known Issues with Pharmacy2U?
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<blockquote data-quote="Administrator" data-source="post: 1367011" data-attributes="member: 1"><p>Dear [USER=74508]@babbish1[/USER] - thank you for your feedback. We contacted Pharmacy2U and sent them your comments. They sent us a response to pass on but would also like to resolve the issue, if you would be kind enough to get in touch with them/us.</p><p></p><p style="margin-left: 20px"><em>Thanks for sharing your experience of using the Pharmacy2U service - I am sorry to hear that you experienced a problem this time.</em></p> <p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em>It would be helpful for us to look at your account to work out the exact circumstances here - however, I can give some general information based on the details you have provided so far.</em></p> <p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em>Firstly, if we request a prescription for a certain number of items from your doctor, but your doctor does not prescribe one or more of them without reason, we would check this with the surgery and communicate with you as necessary. It would be helpful to look at your specific account to see what happened in your case - I am sure there will be more detail in our records.</em></p> <p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em>Secondly, the medicine in question - Novorapid Flexpen - can be prescribed electronically. There was no need for the surgery to print this on paper separately; there is no systemic problem here. We would be happy to contact the surgery to help them in making full use of the systems available to them.</em></p> <p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em>If you are able to contact us with your details, we will welcome the opportunity to look into this further so that we can resolve this for both you and any of our other valued customers.</em></p> <p style="margin-left: 20px"><em></em></p> <p style="margin-left: 20px"><em>Kind regards</em></p> <p style="margin-left: 20px"><em>Pharmacy2U</em></p> <p style="margin-left: 20px"><em></em></p><p>I sent you a PM a few days ago asking you for your details, so if you could respond, that would be great and Pharmacy2U can resolve the issue. Thanks!</p></blockquote><p></p>
[QUOTE="Administrator, post: 1367011, member: 1"] Dear [USER=74508]@babbish1[/USER] - thank you for your feedback. We contacted Pharmacy2U and sent them your comments. They sent us a response to pass on but would also like to resolve the issue, if you would be kind enough to get in touch with them/us. [INDENT][I]Thanks for sharing your experience of using the Pharmacy2U service - I am sorry to hear that you experienced a problem this time. It would be helpful for us to look at your account to work out the exact circumstances here - however, I can give some general information based on the details you have provided so far. Firstly, if we request a prescription for a certain number of items from your doctor, but your doctor does not prescribe one or more of them without reason, we would check this with the surgery and communicate with you as necessary. It would be helpful to look at your specific account to see what happened in your case - I am sure there will be more detail in our records. Secondly, the medicine in question - Novorapid Flexpen - can be prescribed electronically. There was no need for the surgery to print this on paper separately; there is no systemic problem here. We would be happy to contact the surgery to help them in making full use of the systems available to them. If you are able to contact us with your details, we will welcome the opportunity to look into this further so that we can resolve this for both you and any of our other valued customers. Kind regards Pharmacy2U [/I][/INDENT] I sent you a PM a few days ago asking you for your details, so if you could respond, that would be great and Pharmacy2U can resolve the issue. Thanks! [/QUOTE]
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